Senior System Coordination Centre Manager

Job summary

Senior System Coordination Centre Manager,Band 8b. Permanent role.

(Each role at FTE, hours over a 7-day operating model including unsocial hours).

In this role, you will be at the heart of system working, to lead and manage operational pressures across the Devon Integrated Care System (ICS) , where every day will be different.

About the service...

The NHS Devon System Coordination Centre (SCC) service is a 7-day function for escalation, to support the Devon ICS in managing System wide live operational pressures, surge and escalation oversight and reduction of clinical risk to service users which includes a variety of complex, and contentious situations. We are regularly working across all Acute, ambulance, community, mental health, primary care providers, and social care services to ensure they have robust plans, assurance and escalation strategies to effectively provide patient flow and safety. This includes responses to emergency situations in urgent care pathways, critical incidents, increased pressure or other scenarios.

Main duties of the job

About the role...

You will be a registered clinician (GMC, NMC or HCPC) working as part of a small team, where you will report to, and work closely with the Head of System Delivery and Improvement Communicate and provide highly complex information to a wide range of senior internal and external stakeholders and responding to incidents as they occur Chair System wide tactical level calls with Acutes, other ICS providers and NHS England, to plan improvement and maintaining performance throughout the day Act as the lead for escalation and mutual aid asks across the Devon ICS providing high standard assurance to NHS England. This will include providing strategic leadership and supporting management of major incidents and serious incidents Provide a strategic view to improving systems and processes and advise colleagues as to how best practice might be adopted Proactively ensure KPI (qualitative and quantitative) reports are current, relevant, and reflective of the services Producing performance and sitrep reports for the ICB executive team and external executives Must be able to work in a pressurised and intense working environment where there is the need to be dynamic in decision making, act on behalf of the ICB and engage directly with senior provider and partner leads Working as part of a small team, you will report to, and work closely with the Head of System Delivery and Improvement

About us

As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve peoples health, wellbeing and care. It aims to transform health and care services so they are clinically, socially and financially sustainable.

Our vision is simple: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality.

As part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of county's NHS budget, and develops a plan to improve peoples health, deliver high-quality care and better value for money. The organisation is led by a diverse board, with an aim to improve peoples lives in Devon wherever they live, to reduce health inequalities and make sure we can deliver these services for the long term.

Job description

Job responsibilities

About you...

Able to be part of a 7-day operating model, including unsocial hours and have a flexible approach ensuring the SCC rota is fully resourced Excellent communication and facilitation skills on managing complex matters Excellent understanding of the Devon ICS provider landscape at a tactical level Able to thrive in a fast-paced environment and be reactive to rising or immediate issues impacting on services Has worked in an operational delivery role at a senior level and able to work autonomously Experience of working in a similar role or transferable skills to be able tohit the ground running Vacancies may close early if a high volume of applications are received. Priority will be given to internal applicants.

For an informal discussion about this exciting opportunity please contact Rich Buckley, Head of System Delivery & Improvement.

Please see the attached Job description and person specification for full details of the role and responsibilities.

Person Specification

Autonomy / Freedom to Act

Essential

Must be able to use initiative to decide relevant actions and make recommendation across area of responsibility with the aim of improving deliverables and/or compliance to policies. Ability to make decisions autonomously, on difficult and very complex issues, working to tight and often changing timescales. Experience of identifying and interpreting National policy and leading implementation. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve improved performance (advising on policy implementation, where applicable).

Management Skills

Essential

Abilities for financial and staff management. Must be able to prioritise own work effectively and be able to direct activities of others, which may be across a number of workstreams. Experience of managing often complex situations and effectively motivating a team and reviewing performance of the individuals.

Planning Skills

Essential

Evidence of planning and delivering programmes and projects and services on time Comprehensive experience of project principles techniques and managing successful projects. Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly. Comprehensive experience of project principles techniques and managing successful projects. Contributes to the formulation of strategic plans.

Analytical

Essential

Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery. Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution. Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve improved performance (advising on policy implementation, where applicable).

Knowledge, Training and Experience

Essential

Educated to masters level or equivalent level of experience of working at a senior level in specialist area Extensive knowledge of specialist areas, acquired through a post graduate qualification or equivalent experience or training. Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this. Ability to support the budget setting for a number of teams/services across a directorate. A strong understanding of the relationship between NHS organisations and wider system, regional and national organisations. Significant experience of successfully operating in a politically sensitive environment. Significant experience of co-ordinating projects in highly complex and challenging environments. Experience of managing risks and reporting. Experience of developing briefing papers and correspondence at SLT or chief officer level. Experience of monitoring budgets and business planning processes. Evidence of continued professional development. Evidence of post qualifying and continuing professional development. Active clinician registration (GMC, NMC or HCPC).

Desirable

Demonstrated experience in a Healthcare environment Understanding of the public sector

Communication skills

Essential

Good communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level. Ability to use informed persuasion to influence and negotiate on difficult and controversial issues including performance and change. Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups. Ability to produce and present concise yet insightful communications on highly complex matters for dissemination to senior stakeholders and a broad range of stakeholders as required. Evidence of success in efficient and effective project and programme management. Skills for nurturing key relationships and maintaining networks. Skilled communicator with the ability to construct and deliver concise yet insightful communications on complex matters, for dissemination to diverse audiences.

Equality & Diversity

Essential

Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.

Physical Skills

Essential

Standard keyboard skills, with the ability to learn/use a range of software.

Other

Essential

Operate effectively in a highly demanding environment. Adept at dealing with high uncertainty and frequent change, showing exceptional adaptability and flexibility. Strong ability to engage with, learn from and depart knowledge and experience to peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions. Strong ability to develop and maintain confidentiality and trust. Highly professional calm and efficient manner. Strongly effective organiser, influencer and networker. Demonstrates a strong desire to improve performance and make a difference by focusing on goals

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