Arranging Support Team Broker
4 weeks ago
Job summary
We have an exciting opportunity for a confident, proactive and positive individual to work within the Arranging Support Team within Adult Social Care.
The Arranging Support Team is relatively new in its function to the Trust and the role will involve arranging Domiciliary care packages and Care Home placements.
This would be an ideal position for a candidate with a strong background in admin or customer services looking to develop and build upon their skills within the social care sector.
This role requires a candidate to have excellent IT skills particularly in Excel, Microsoft Packages and the ability to navigate around different IT systems as tasks include inputting, updating and retrieving data from service requisitions.
The team are responsible for raising care contracts for our clients so the ability to problem solve is essential as there may be a need to investigate and resolve contract queries.
The candidate will be confident in communicating daily with clients, social workers and other Professionals within the NHS. We require a candidate who is able to deal with issues of a confidential and sensitive nature whilst also showing empathy in situations.
You will be flexible and able to work within a busy team and have the ability to prioritise your daily workload.
Full induction and training will be given.
Main duties of the job
To receive care service requisitions from care management teams through the PARIS system.
To clarify service requirements with care management staff, clients and providers to ensure clarity of expectations.
To assist care management staff and others in accessing information held on IT systems as required.
To advise keyworkers and others making service requisitions on methods for doing so and refer to training resources, manuals, help desks as appropriate.
About us
The Arranging Support Team is relatively new in its function to The Trust and is responsible for researching, and compiling a range of personal support options to promote independence and maintain wellbeing in line with Torbay's model of care.
The brokers role is to support the hospital and community teams with the smooth management of requisitions for care.
The broker will interact directly with care management staff, providers, clients, and client's carers/advocates providing clarity to manage expectations.
Why work with us
Job description
Job responsibilities
To advise keyworkers and others making service requisitions on methods for doing so and refer to training resources, manuals, help desks as appropriate Prioritising workload within limited resources to provide the most appropriate outcome. Contributing to processes and details of how the Team reaches its goal Ability to take certain decisions which impact the Department in a positive way To liaise directly with clients, their carers, providers and care management staff in making minor adjustments to care packages where there is no apparent change to the clients circumstancesPlease refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications and training
Essential
GCSE in English and Maths NVQ 4 or diploma in Business Administration or equivalent experience Evidence of literacy and numeracy achievements Competent IT skills
Desirable
Evidence of consistent pattern of learning from education, training and experience.
Knowledge and experience
Essential
Understanding of care management processes and contractual principals. Awareness of the Care Act and Market regarding Care provision Negotiating skills Accurate recording and reporting Ability to prioritise workload
Desirable
Familiarity of the Trust's processes and IT systems Knowledge of Torbay care market Understanding/familiarity of the Trust's contracting systems
Specific Skills
Essential
Knowledge of computerised software excel, word Proven experience of working with the public/clients Strong communication and interpersonal skills Experience of working in a pressurised environment
Desirable
Experience of working with PARIS and finance systems Experience of working in a social/health care setting
Requirements due to work environment/conditions
Essential
Continual VDU use Ability to travel efficiently around the Bay (on occasions)-
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