Customer Training Support Advisor

2 weeks ago


Torquay Devon, United Kingdom Riviera Insurance Limited Full time

Are you looking for a new and exciting career opportunity? As one of the leading insurance Brokers in the South West, we specialise in a range of commercial and personal insurance products and has an exciting opportunity for an enthusiastic Customer Service Advisor to join our vibrant team of insurance professionals.
This permanent position is well suited to an individual looking to advance their existing insurance career or start a new career gaining hands-on experience in a thriving and supportive workplace.
Based within the Broker Support Customer Services Team, you will work closely with both the sales and finance departments to assist existing customers with changes to their policies.
25 per year depending on experience
5 hours per week, Monday to Friday. Location – This is an office-based position. Training – Full training provided with the opportunity to attain professional accreditations funded by the company (Cert CII)
Contract – Permanent
Providing fantastic customer service to clients over the telephone, by e-mail or face-to-face
Process any changes to our customers insurance policies throughout the year.
Liaise with the accounts department to ensure that credit control rules are followed
Chase and accept payments by cheque, credit card and direct debit for new business, renewals and policy amendments.
Adhere to company policy and best practices in line with current FCA compliance regulations.
A brand representative. Customer service is our culture, so you’ll need to be passionate and enthusiastic about what you do.
We are here to train and support you throughout your career, not just in the early days. Care about doing a great job and exceeding expectations with the quality of what you do
28 Paid days holiday a year (inclusive of bank holidays
Company health care plan
Company Pension Plan
Competitive salary
Occasional free lunches, office events, employee of the month awards and team-building activities.
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