Customer Training Support Advisor

2 weeks ago


Exeter Devon, United Kingdom Indie Recruitment Ltd Full time

Customer Services Advisor
If you live near Exeter and have a passion for providing excellent customer service, we have an exciting opportunity become available.
You will be in a positive working environment, as part of a dynamic team - within our established international family shoe business, Marsh Footwear Brands, which consists of the following brands;
Chatham has over 30years’ of shoe making expertise and design flair inspired by our nautical roots and country life, has led our family-run business to become one of Britain’s key lifestyle footwear brands.
Both brands are sold successfully around the world through multiple sales channels inc – Rainbow Club and Chatham online , John Lewis, Amazon, Premium Independents & International Distributors.
Supporting private and retail customers through multiple channels in a positive and customer focused manner – predominately by telephone & email, occasionally in person and via live chat

~ Resolving customer complaints received directly using a flexible and pro-active approach to ensure high levels of customer satisfaction

~ Supporting wholesale customers in resolving complaints from their customers

~ Providing sales support for customers purchasing directly from our website – basic technical support, advice on navigating site, terms and conditions etc.

~ Processing card payments whilst complying with data protection and card industry standards

~ Minimum 12 months customer service experience
* Fully computer literate and have excellent knowledge of Word, Excel, Outlook
22 days holiday a year (excluding bank holidays), increasing with length of service
* Workplace pension - employer contribution above minimum requirement
* Online GP and Wellbeing service – Access to a GP for you and your family
* Additional day off for your birthday
Monday to Friday, 37.



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