Customer Training Support Advisor

4 weeks ago


Exeter Devon, United Kingdom Indie Recruitment Ltd Full time

Customer Services Advisor If you live near Exeter and have a passion for providing excellent customer service, we have an exciting opportunity become available.
You will be in a positive working environment, as part of a dynamic team - within our established international family shoe business, Marsh Footwear Brands, which consists of the following brands;
Chatham has over 30years of shoe making expertise and design flair inspired by our nautical roots and country life, has led our family-run business to become one of Britains key lifestyle footwear brands.
Both brands are sold successfully around the world through multiple sales channels inc Rainbow Club and Chatham online, John Lewis, Amazon, Premium Independents & International Distributors.
Supporting private and retail customers through multiple channels in a positive and customer focused manner predominately by telephone & email, occasionally in person and via live chat

~ Resolving customer complaints received directly using a flexible and pro-active approach to ensure high levels of customer satisfaction

~ Supporting wholesale customers in resolving complaints from their customers

~ Providing sales support for customers purchasing directly from our website basic technical support, advice on navigating site, terms and conditions etc.

~ Processing card payments whilst complying with data protection and card industry standards

~ Minimum 12 months customer service experience
* Fully computer literate and have excellent knowledge of Word, Excel, Outlook
22 days holiday a year (excluding bank holidays), increasing with length of service
* Workplace pension - employer contribution above minimum requirement
* Online GP and Wellbeing service Access to a GP for you and your family
* Additional day off for your birthday
Monday to Friday, 37.



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