Customer Service Advisor
2 weeks ago
3 days ago Be among the first 25 applicants
About The Team
We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment.
About The Team
We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment. We are a home insurance group who pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work. About The Role- You will take inbound calls from our customers helping them with queries about their existing policies.
- You’ll guide customers through the process to make a change to their existing policy; whether it’s a name or address change, or something more complex.
- Using your product knowledge and customer service skills you’ll resolve and offer solutions
- Building rapport and understanding each customer’s requirements
- You will also be required to support customers who are unable to complete our online journey
- You will make outbound calls to our customers to confirm policies are correct
- You will be responsible for managing team diaries and inboxes.
- Contacting customers regarding missed payments or debt and supporting with financial difficulties and exploring all options
- Supporting customers in following the claims process
- Supporting customers with the cancellation of their policies
- Be a strong communicator with the ability to adapt your style to each customer.
- Be energetic and have a positive approach to problem solving.
- You will need to be able to understand customer’s needs effectively showing ownership, empathy, and resolution.
- Strong verbal communication skills are a must with the ability to adapt your style when needed.
- It is important that you are self-motivated, driven and resilient in order meet and exceed your performance targets and KPIs.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Staffing and Recruiting
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