Dispenser

Job summary

Framlingham Medical Practice are looking for an enthusiastic and motivated dispenser to join our practice dispensary team.

We have two dispensary's one at our Framlingham Surgery site and one at our branch surgery at Earl Soham.

Main duties of the job

The principle duties for a dispenser is

Dispensing Ordering dispensary stock Communication with patients and staff Dispensary administration

About us

Framlingham Medical Practice is a well established Dispensing General Practice with a list size of just under 10,000 patients. We are a forward thinking practice continually exploring new areas to develop and benefit our patients.

The practice clinical team consists of4 GP partners, a salaried GP, a clinical pharmacist, 2 paramedics, an advanced nurse practitioner, 3 practice nurses, a nurse associate, 2 healthcare assistants and a Phlebotomist. Our clinical team is supported by experienced dispensary, administration and reception teams.

Research

Framlingham Medical Practice during the beginning of 2024 was approved as a research practice. The first research projects are now underway.

Training Practice

The practice is in the final stages of applying to become a GP training practice.

University students- We are proud of our association with the University of Cambridge and the University of East Anglia. The practice takes 2 final year student cohorts from both universities giving them General Practice experience.

Job description

Job responsibilities

MAIN PURPOSES

Job Summary:

Toprocess all relevant prescriptions as authorised by GPs, prescribing nurses andexternal prescribers, where appropriate, in accordance with the principles ofgood practice and following Practice Policies/Standard Operating Procedures(SOPs)

Tosupport the development of the Practice within dispensary.

Todeliver a consistently high standard of professional customer service to allpatients both in person, via telephone and electronically.

Completeall tasks assigned with a high level of accuracy

Workin accordance with strict guidelines for Information Governance and maintainstrict Patient Confidentiality at all times

Job responsibilities:

To workwithin the Dispensing Team at the Framlingham and Earl Soham surgery sites asrequired

PRINCIPAL DUTIES AND RESPONSIBILITIES TOINCLUDE:

Dispensing:

Ensurean acceptable of level dispensing knowledge, through having achieved NVQ(minimum level 2) Pharmacy Services Skills or an equivalent qualification.

Ensuringthat Drug Tariff knowledge is up-to-date by reading monthly amendments

Ensuringthat prescriptions are correctly issued, signed by the doctor and signed by thepatient, in line with Practice Policy and SOPs

Dispensingdrugs in accordance with Practice Policy and SOPs.

Dispensingdrugs to a high level of accuracy

Processingrepeat prescriptions, in accordance with Practice Policy and SOPs.

Dispensary Stock:

Receiving,processing and ordering stock in accordance with Practice Policies and SOPs

Maintainingadequate stocks of drugs/pharmaceuticals (based on stock control levels)

Storingstock in accordance with Practice Policies and SOPs, completing the Fridge andRoom Temperature logs as necessary

Keepingthe dispensary shelves and workstations clean and tidy, and contributing tostock checks and housekeeping, according to Practice Policies and SOPs.

Dealingwith Controlled Drugs ordering, stock control, storage and destruction, in linewith Practice Policies and SOPs

Communication:

Handlingtelephone and general enquiries; referring urgent calls to appropriate Lead.

Liaisingwith multi-disciplinary team members where necessary

Dealingwith all patient communication in a professional and polite manner

Beingaware of the reasons for dispensers explaining to patients how to use or taketheir drugs, in addition to appropriate labelling.

AttendingDispensary Team meetings and assisting with minute-taking

Administration:

Havinga thorough knowledge of, and assisting with, the maintenance of PracticeProtocols/SOPs for Dispensary staff duties

Beingresponsible for security, including the opening and closing of dispensary andsecure storage of items such as money received and prescriptions

Endorsingprescriptions at time of dispensing.

Assistingwith counting prescriptions for the end of month returns procedure

Recordingconstructive comments and complaints in accordance with Practice Policy.

Recordingand reporting any Incident/Accidents/Near Misses in accordance with PracticePolicy (ensuring that all drug related incidents are recorded in theDispensary/Drug Incident reporting book).

PERSONAL RESPONSIBILIITES

Personal/Professional development:

Participatingin an annual individual performance review and taking responsibility formaintaining a record of own personal and/or professional development.

Takingresponsibility for own development, learning, and performance and demonstratingskills and activities to others.

Ensuringthat all mandatory training is completed and up to date

*NOTES

This is not intended to be an exhaustivelist of responsibilities, and it is expected that you will participate in awide range of activities as and when required by the Practice Manager &Partners.

Health & Safety:

The post-holderwill assist in promoting and maintaining their own and others health, safetyand security as defined in the practice Health & Safety Policy, thepractice Health & Safety Manual, and the practice Infection Control policyand published procedures. This will include:

Usingpersonal security systems within the workplace according to practice guidelines.

Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks.

Makingeffective use of training to update knowledge and skills.

Usingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards.

Activelyreporting of health and safety hazards and infection hazards immediately whenrecognised.

Keepingown work areas and general / patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scope ofthe job holders role.

Undertakingperiodic infection control training.

Reportingpotential risks identified.

Equality and diversity:

The post-holderwill support the equality, diversity and rights of patients, carers andcolleagues, to include:

Actingin a way that recognises the importance of peoples rights, interpreting themin a way that is consistent with practice procedures and policies, and currentlegislation.

Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behavingin a manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Confidentiality:

In the courseof seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately.

In theperformance of the duties outlined in this job description, the post-holder mayhave access to confidential information relating to patients and their carers,practice staff and other healthcare workers.They may also have access to information relating to the practice as abusiness organisation. All suchinformation from any source is to be regarded as strictly confidential.

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.

Person Specification

Experience

Essential

Computer literate with excellent keyboard skills Used to handling and reconciling cash Self-starter, able to work on own initiative Demonstrable experience of following protocols/procedures Working in a GP Dispensary, community or hospital pharmacy Dispenser competencies completed Stock and quality control

Desirable

Use of SystmOne clinical system software 12 months experience of working in a GP Dispensary

Personal Attributes

Essential

Understanding of and commitment to working within a multi-disciplinary team Self-motivated but aware of limits of authority ability to remain calm under pressure capable of working supervised and unsupervised Capable of concentration under pressure and consistent accuracy Enthusiastic and versatile team leader "Can do" attitude Flexibility to cover colleagues during absence

Desirable

Keen to learn new skills

Qualifications

Essential

Good level of education to GCSE/O'level standard or equivalent NVQ Level 2 qualification in dispensing or similar training ie BTEC/NPA

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