Business Support Administrator

3 weeks ago


Horley, United Kingdom NHS England Full time

Job summary

Business Support Team colleagues are aligned with regional directorates and collaborate closely with the Regional Director's office. There are currently three hubs and as listed below which support directorates in the delivery of regional priorities and statutory duties:

Nursing / Medical / Public Health

Performance and Improvement / Strategy and Transformation Workforce, Education and Training / RD Office / Commissioning and finance.

Main duties of the job

The key objectives of the hubs are:

Deliver professional administrative support to directorates. Provide a flexible resource to support delivery of regional priorities, reducing duplication, ensuring consistent application, and delivery of corporate governance requirements. Ensures a fair distribution of support aligned to delivery of regional priorities. Provide peer to peer support, shared learning, and flexible cross cover during planned and unplanned absence. Provides development opportunities for staff through training and shadowing opportunities to support personal and professional growth.

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities. Making the NHS a great place to work, where our people can make a difference and achieve their potential. Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care Optimising the use of digital technology, research, and innovation Delivering value for money.

If you would like to know more or require further information, please visit

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.

Job description

Job responsibilities

The post holder will work as part of a team in delivering an efficient and effective Business Management Support service.

Key Responsibilities will include:

Undertaking all administrative duties such as photocopying and sorting and prioritising mail and e-mail where required. Distributing as appropriate. Managing the electronic diary for the Manager/Director, including arranging and changing appointments, prioritising these as appropriate. Organising and planning events as directed, providing all necessary supporting in local materials. Plan and co-ordinate appointments, including rearranging and prioritising as appropriate. Provide support to senior team meetings including organising meetings, booking rooms, and ensuring papers are ready and distributed for meetings Undertake the organisation and planning of events as directed. Organise travel arrangements for the wider team, booking rail and accommodation in accordance with policy. Gather information and undertake enquires for the team and the wider group as and when is necessary. Person Specification

Education / Training / Qualifications

Essential

Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Knowledge / Experience

Essential

Good working knowledge of administrative processes and procedures. Intermediate knowledge of IT systems and software programmes such as Microsoft Outlook, Word, PowerPoint and Excel and SharePoint.

Skills / Abilities

Essential

Strong organisational skills and ability to prioritise work and manage stakeholder expectations.

Interpersonal Skills

Essential

Provides a high standard of customer service to all internal and external stakeholders.

Equality, diversity and inclusion

Essential

Fosters good working relationships and values diversity and difference.

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