Deputy Boutique Manager, New Bond Street

3 weeks ago

London, United Kingdom Cartier Full time
How will you make an impact? HOW WILL YOU MAKE AN IMPACT?

Assists the boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team with a strong focus on client service. Continuously promotes a positive and united work environment amongst all staff by maintaining a constant presence on the sales floor.

Key responsabilities

Boutique Performance management

Responsible for the store turnover and for achieving sales objectives Ensures the development and strengthens the relationship with existing clients by encouraging appropriate actions and sales” follow-up” by his team and himself Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve boutique sales target Leads the implementation and monitoring of the action plans Assists the boutique manager to monitor the boutique KPIs

Team management and people development

Under the supervision of the Boutique Manager, designs the optimum organization, actively participates in the recruitment process and ensures talent pipeline Daily coaches the team Is responsible for the integration of new comers Evaluates the training needs for each direct report Follows up on training and sales coaching with the direct report Evaluates, sets and monitors the performance and objectives for the direct report Conducts a monthly meeting with each direct report and monitors individual sales target Manages the information and communication flow in the boutique

Clients actions

Follows up the quality of clients data registration Makes his team sensitive to the benefits of client’s data registration Promotes client events to their team and insures they put forward relevant clients for these events Ensures that the teams are consistently providing an exceptional client experience (client gifting) and maintaining the highest degree of courtesy and professionalism. Ensures development of long term client relationships resulting in increased business opportunities. Ensures staff’s appearance: uniforms, personal presentation, language, attitude with clients. Great access needs and directs client to appropriate representative Acts as a key contact in the boutique for transversal and digital projects  Acts as a key contact for the CRM team

Boutique Operations

Respects all group, Maison and boutique policies procedures and guidelines Participates to the set up and breakdown to the boutique

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