Hospitality Host, New Bond Street
Found in: Talent UK C2 - 2 weeks ago
YOUR ROLE AT CHANEL
Our boutiques are at the core of our business, and our desire is always to provide exceptional client experience. We are looking for a Hospitality Hostto elevate the refreshment service and offering to the clients and to support the retail teams to enhance the client experience and journey in New Bond Street.
RESPONSIBILITIES include :
Offering and serving refreshments, and additionalfood/bitesize selections to clients in a seamless manner to enhance the selling ceremony and boutique experience.
To have the scope to transform the current food and beverage offer and constantly review trends and tastes, surprise element forclients.
To plan, organise, direct, control and elevate the operations of the beverages and food in the boutique.
Inventory management of all perishables and service elements.
Monitoring of food and beverage expenses and wastage.
Seek and negotiate supplier arrangements in line with the Company’s green pledge and sustainability drive while maintaining quality products.
Ensure all good practice of health and safety regulations.
WHAT IMPACT CAN YOU CREATE AT CHANEL?
This role will be instrumental in creating and curating the ultimate luxury experience for our clients during their visit, anticipating client requests and elevating service levels.
CLIENT RELATIONS
Work in collaboration with the boutique VIC Executive to ensure the boutique top clients are recognised, appointments prepared, withtailor made preferences and cultural awareness offered.
Work in collaboration with team to ensure the smooth execution of client requests for refreshments for appointment bookings and walk-ins.
Organised management of VIP kitchen and supplies to offer efficient and seamless service to the clients with minimal delay.
In depth knowledge of boutique policies, procedures, and client services.
HOSPITALITY
Providing personalised service to clients organising the ultimate hospitality to our clients.
Always greet clients in and around the boutique upon passing and for scheduled appointments, understanding and anticipatingtheir needs and how to assist themfor the ultimate level of service.
Working closely with the FAs on knowing their clients and supporting them to execute a successful appointment, coaching them on the finer details on mattersof hospitality.
In-boutique event planning and supporting Master Classes, and gatherings for business development in New Bond Street.
YOU ARE ENGERGISED BY
The candidate will thrive in the role if they are motivated by:
Creating opportunities to curate exceptional and memorable experiences for clients.
The desire to elevate standards to the highest level, be it in service or personal contact.
Working in a highly collaborative environment that helps people be at their best.
Cultivating a growth mindset and striving to constantly develop your skillset.
Contributing to the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
Restoring Nature and Climate
Investing in Circularity
Advancing dignity and prosperity
Promoting the autonomy of women
WHAT YOU WILL BRING
Exceptional Client Service Skills.
Experience of working in a luxury environmentor similar role in the hospitality industry.
The ability to form exceptional and lasting professional relationships with peers and clients.
Well versed in meeting the requirements of discerning clients.
Outstanding interpersonal skills.
Confident and effective communication at all levels.
Meticulous attention to detail.
Organised and methodical.
Excellent level of written and oral communication.
Strong multi-tasking skills
Ability to adapt to a fluid environment.
Perform all duties with discretion, professionalism, and a can-do approach.
Knowledge of the area’s restaurants, theatres, and other attractions
An aesthetic appreciation and knowledge of art, beauty and luxury.
Ability to handle sensitive matters with efficiency and discretion
Knowledge of etiquette
WHAT YOU WILL LEARN & WHAT CHANEL CAN OFFER YOU
Delivery of excellence in an environment that places the long-term success of CHANEL at its forefront
An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL
An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth
Benefits at CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100s more
Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
Platforms: Multiple Platforms to support across Wellbeing
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependent and subject to change at any time
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