Supervisor, New Bond Street
3 weeks ago
Supervisor, New Bond Street
(Permanent, Full-Time)
HOW WILL YOU MAKE AN IMPACT?
As a flagship supervisor for Montblanc, you are responsible for delivering and maximising the performance of the boutique, through achievement of sales, profitability, and client satisfaction.
Key responsibilities:
Boutique Performance
Achievement of sales, profit and strategic objectives. KPI development, tracking and follow-up. Development of sales and profit initiatives to develop the business, with focus on the high end part. Regular sales and other KPI reporting. Implementation of brand guidelines (visual merchandising, brand image, customer service standards, product launch guidelines).Team leadership
Assist the Boutique Manager & Assistant Manager to lead the Flagship team to be a high-performance team, deliver results, ensure excellent customer experience and recruit new clients. Team motivation, in association with Boutique Manager & Senior L&D Manager. Assist the Boutique Manager to manage team presence to ensure 100% cover of all opening hours as needed by the business.Retail Operations
Optimise stock and merchandising and propose the appropriate category mix to maximise sell-through. Work with Boutique Manager, Assistant Boutique Manager, Retail Operations Manager and Logistics Executive to always have the right stock and tools available. Inventory management and regular level control. Accurate management of all till operations. IT system maintenance and reporting. Security management. Repairs and maintenance follow-up for the Boutique.Client experience and development
Always ensure impeccable customer service, appropriate to the country's flagship. Execution of all planned activities in the Boutique. Personal relationship management of all VIP customers. Responsible for all Customer Service and Client topics in conjunction with Boutique Management team. Promotion of corporate business gift opportunities.HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Over 5 years' experience in Retail management
- Leadership skills, able to support and develop big teams
- Excellent client relationships and experience in developing teams to be client-centric and omnichannel minded
HOW DO WE KEEP YOU SMILING?
As a significant member of the Montblanc community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Boutique Manager
3rd Stage – Interview with the Head of Retail, UK
4th Stage - Interview with the Brand Director, UK
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
Montblanc - YouTube
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