Workshop Administrator, New Bond Street

4 weeks ago


London, United Kingdom Cartier Full time

Reference Code: 93355**Workshop Administrator, New Bond Street (FTC until end 2024)**:

- London, LND, GB- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**Cartier - Workshop Administrator, New Bond Street**

**(FTC until March 2024, full time)**

As a workshop administrator, you will report to the Workshop Manager and support both the Workshop Manager and Workshop Coordinator.

Your main responsibility will be to manage the full administrative process of repairs sent to the workshop, ensuring at each step: accuracy of data, compliance with Maison guidelines and policies and alignment with initial client request.

You will also be supporting on other administrative tasks related to the overall functioning of the workshop.

Your attention to detail, system literacy and overall efficiency will be instrumental to maintaining a high level of service within the workshop for your boutique partners and in an objective to meet client expectations.

**HOW WILL YOU MAKE AN IMPACT?**

**Main responsibility: Administration of Repair Orders**
- Mastering all repair steps in accordance with the Maison guidelines and strict SAP process, always keeping the end client in mind
- Product & reference check at reception
- Registration of service order with all necessary information for technicians
- Cost Estimates according to service policies of the Maison
- Quality Control vs. Maison standards and Boutique/Client initial request
- Invoicing
- Transfer back including all relevant information
- Beyond admin steps, daily maintenance of SAP to ensure all flows are correct
- Ensuring clear communications with all partners as necessary: boutiques, CJI, subcontractors, office CS team
- Implementing changes in policies as requested by the Maison
- Assisting on monitoring repair stock Control of metal / Spare Parts / precious stones

**Other Key responsibilities**:

- Reporting and getting resolution on SAP issues
- Assisting on the production process monitoring as necessary
- Assisting on vendors administration
- Creation of Vendors
- Creation of Purchase orders
- Validation of invoices from outside subcontractors
- Helping with various office management duties as requested by management
- Maintain a clear and tidy area to ensure quality and security, adhere to Health and Safety regulations and raise any potential hazards or risks to Management

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- _Accurate with strong attention to detail_
- _Efficient and organized with good time management skills_
- _Numerate and at ease with system processes; SAP knowledge is a strong plus._
- _Approachable and reliable_
- _Able to work under pressure_
- _Customer Focused_
- _Common sense and initiative_

**HOW DO WE KEEP YOU SMILING?**

As a significant member of the **Cartier **community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

**YOUR JOURNEY WITH US**:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
**2nd Stage - Interview with the Workshop Manager**

**3rd Stage - Interview with the Human Resources Manager**

**LEARN MORE ABOUT LIFE AT RICHEMONT BELOW**:



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