Administrator for the Virtual Ward

Job overview

Maidstone and Tunbridge Wells NHS Trust (MTW) is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in West Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre. Our Tunbridge Wells site in Pembury is the first NHS hospital in England to provide en-suite, single rooms for all inpatients, and is seen nationally as an example of best practice of patient-safe facilities. Maidstone Hospital is the base for the Kent Oncology Centre, one of the largest providers of specialist cancer services in the country and has the latest diagnostic facilities

We are proud to be recognised nationally as one of the best performing hospital trusts in the country. We are one of the few trusts in England to have no long waiting patients (reduced from almost 1,000 to zero in less than a year), are regularly in the top five for ED performance and have delivered the 62-day cancer standard every month for five years and we are now delivering all three updated standards, i.e. the Faster Diagnosis Standard, 31-day and 62-day standards.

Our vision, ‘exceptional people, outstanding care’, builds on our achievements so far. It connects everything and accelerates how we do things.

Main duties of the job

We have an excellent opportunity to join our Trust with exciting opportunities to join our Governance Team in Maternity Services.

We are looking for people who are passionate about driving our quality agenda forward, you will be joining at an important and exciting time in our journey. Working with the Senior Maternity Management team, you will lead, coordinate and advise on all aspects of clinical quality, risk management and governance as well as patient safety processes in Maternity and Children Services. This role plays a key role in leading on key initiatives such as the NHS Resolution Maternity Safety Actions (CNST), establishing outcome measured systems and processes to meet local and national policy. This role also has a key part to play in supporting our staff and teams, through strong people management including regular supervision reviews, health and wellbeing, education and training and team development.

The role also includes the participation in the divisional matron bleep holder rotation Monday to Friday (normal shift hours) and the divisional on-call rotation (out of hours/weekends).

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Detailed job description and main responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Following your Corporate Induction you will be expected to attend the Trust’s 2-week Induction Programme for RNs, NAs, RMs, ODPs and Paramedics. The programme is full-time (please email if this is problematic) and will involve travel to both Trust sites. The programme includes supernumerary shifts in the clinical area, classroom-based sessions and e-learning.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at  Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk) 

Interview Date: 13th August 2024

Person specification

Experience

Essential criteria

Master’s Degree or equivalent experience in relevant field or obtained through personal or professional lived experience

Desirable criteria

Professional clinical registration or registered Midwife Completed level 1 (essentials of patient safety) and level 2 (access to practice) of the patient safety syllabus

Skills

Essential criteria

Able to lead, influence and persuade colleagues through change Able to lead and manage teams Able to prioritise and manage a complex and diverse work load Able to use excel for data input, analysis and producing graphs and reports, with proficient keyboard skills. Able to present complex data and information to a range of people with differing communication needs”

Experience

Essential criteria

Experience at senior governance or safety/risk role Demonstrable evidence of developing and leading change management processes for the benefit of patients and service user Experience of working with multi-disciplinary groups – utilising quality improvement methodologies Organisation of Risk Management and corporate governance in a large acute trust setting Evidence of developing policies

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