Guest Relations Manager

2 months ago

Southampton, United Kingdom Southampton Harbour Hotel Full time

Who we are…
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…
We have a superb opportunity for a Guest Relations Manager to join the team. As Guest Relations Manager, you will be responsible for ensuring the guests receive the ultimate guest experience throughout their stay and for overseeing and coordinating the Guest Relations operation to establish and maintain marketing objectives and operating criteria. You will be a strong and confident communicator with a natural ability to engage and build relationships at all levels and be capable of thinking on your feet to offer outstanding hospitality at all times. This role requires someone with first class listening skills, who is empathetic, shows real passion for managing and enhancing the guest journey and is a true master of service recovery. As a brand ambassador, you will need excellent influencing skills; creating opportunities to enhance a guest’s stay through recommendation of our facilities and incentives on offer.

What’s in it for you….
At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels

If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

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