Current jobs related to Customer Service Representative - Chester - Maximus
-
Customer Service Representative
3 weeks ago
Chester, Cheshire, United Kingdom Customer Labs Full timeJob DescriptionJob Title: Customer Service AdviserCompany: Customer LabsJob Type: Full-timeIndustry: Hospitality and SalesLocation: Remote (with occasional travel)About the Role:We are seeking a highly skilled and experienced Customer Service Adviser to join our team at Customer Labs. As a Customer Service Adviser, you will be responsible for providing...
-
Customer Service Representative
3 weeks ago
Chester, Cheshire, United Kingdom Customer Labs Full timeJob DescriptionJob Title: Customer Service AdviserCompany: Customer LabsJob Type: Full-timeIndustry: Hospitality and SalesLocation: Remote (with occasional travel)About the Role:We are seeking a highly skilled and experienced Customer Service Adviser to join our team at Customer Labs. As a Customer Service Adviser, you will be responsible for providing...
-
Customer Service Representative
4 days ago
Chester, Cheshire, United Kingdom Customer Labs Full timeCustomer Support & Sales Advisor - ChesterAt Customer Labs, we're seeking a highly skilled Customer Support & Sales Advisor to join our team in Chester, Cheshire. As a key member of our commercial team, you'll play a vital role in delivering exceptional customer service and driving sales growth in the hospitality industry.Key Responsibilities:Provide...
-
Customer Service Representative
4 days ago
Chester, Cheshire, United Kingdom Customer Labs Full timeCustomer Support & Sales Advisor - ChesterAt Customer Labs, we're seeking a highly skilled Customer Support & Sales Advisor to join our team in Chester, Cheshire. As a key member of our commercial team, you'll play a vital role in delivering exceptional customer service and driving sales growth in the hospitality industry.Key Responsibilities:Provide...
-
Customer Service Representative
1 week ago
Chester, Cheshire, United Kingdom Customer Labs Full timeCustomer Support & Sales Advisor Role **About the Role** We are seeking a highly skilled Customer Support & Sales Advisor to join our team at Customer Labs in Chester, Cheshire. As a key member of our hospitality industry team, you will be responsible for providing exceptional customer service and sales support to licensees via telephone and digital...
-
Customer Service Representative
1 week ago
Chester, Cheshire, United Kingdom Customer Labs Full timeCustomer Support & Sales Advisor Role **About the Role** We are seeking a highly skilled Customer Support & Sales Advisor to join our team at Customer Labs in Chester, Cheshire. As a key member of our hospitality industry team, you will be responsible for providing exceptional customer service and sales support to licensees via telephone and digital...
-
Customer Service Representative
3 weeks ago
Chester, Cheshire, United Kingdom Customer Labs Full timeJob DescriptionJob Title: Customer Service ExecutiveJob Summary:We are seeking a highly motivated and customer-focused individual to join our Customer Support Team as a Customer Service Executive. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving...
-
Customer Service Representative
2 weeks ago
Chester, Cheshire, United Kingdom Customer Labs Full timeJob DescriptionJob Title: Customer Service ExecutiveJob Summary:We are seeking a highly motivated and customer-focused individual to join our Customer Support Team as a Customer Service Executive. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving...
-
Customer Service Representative
6 days ago
Chester, Cheshire, United Kingdom Customer Labs Full timeCustomer Support & Sales Advisor - ChesterAt Customer Labs, we're seeking a highly skilled Customer Support & Sales Advisor to join our team in Chester, Cheshire. As a key member of our commercial team, you'll play a vital role in delivering exceptional customer service and driving sales growth in the hospitality industry.Key Responsibilities:Provide...
-
Customer Service Representative
6 days ago
Chester, Cheshire, United Kingdom Customer Labs Full timeCustomer Support & Sales Advisor - ChesterAt Customer Labs, we're seeking a highly skilled Customer Support & Sales Advisor to join our team in Chester, Cheshire. As a key member of our commercial team, you'll play a vital role in delivering exceptional customer service and driving sales growth in the hospitality industry.Key Responsibilities:Provide...
-
Customer Service Representative
2 days ago
Chester, Cheshire, United Kingdom Customer Labs Full timeCompetitive Commercial OpportunityWe are seeking a highly skilled Customer Support & Sales Advisor to join our team at Customer Labs in Chester, Cheshire.As a key member of our hospitality industry team, you will be responsible for building strong relationships with licensees via telephone and digital media, handling queries, taking and processing orders,...
-
Customer Service Representative
2 days ago
Chester, Cheshire, United Kingdom Customer Labs Full timeCompetitive Commercial OpportunityWe are seeking a highly skilled Customer Support & Sales Advisor to join our team at Customer Labs in Chester, Cheshire.As a key member of our hospitality industry team, you will be responsible for building strong relationships with licensees via telephone and digital media, handling queries, taking and processing orders,...
-
Customer Service Representative
6 days ago
Chester, Cheshire, United Kingdom Adecco Full time{"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Adecco. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the best possible experience.Key Responsibilities:Process...
-
Customer Service Representative
6 days ago
Chester, Cheshire, United Kingdom Adecco Full time{"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Adecco. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the best possible experience.Key Responsibilities:Process...
-
Customer Service Representative
7 days ago
Chester, Cheshire, United Kingdom Adecco Full time £24,000Customer Service RepresentativeA challenging opportunity has arisen for a Customer Service Representative to join our client's team in a fast-paced, office-based environment.As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the best possible experience.Key Responsibilities:Investigate and resolve customer...
-
Customer Service Representative
6 days ago
Chester, Cheshire, United Kingdom Adecco Full time £24,000Customer Service RepresentativeA challenging opportunity has arisen for a Customer Service Representative to join our client's team in a fast-paced, office-based environment.As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the best possible experience.Key Responsibilities:Investigate and resolve customer...
-
Customer Service Representative
6 days ago
Chester, Cheshire, United Kingdom Adecco Full time £24,000Customer Service RepresentativeA challenging opportunity has arisen for a Customer Service Representative to join our client's team in a fast-paced, office-based environment.As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the best possible experience.Key Responsibilities:Investigate and resolve customer...
-
Customer Service Representative
7 days ago
Chester, Cheshire, United Kingdom Adecco Full time £24,000Customer Service RepresentativeA challenging opportunity has arisen for a Customer Service Representative to join our client's team in a fast-paced, office-based environment.As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the best possible experience.Key Responsibilities:Investigate and resolve customer...
-
Customer Service Representative
7 days ago
Chester, Cheshire, United Kingdom Adecco Full time £24,000Customer Service RepresentativeA challenging opportunity has arisen for a Customer Service Representative to join our client's team in a fast-paced, office-based environment.As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the best possible experience.Key Responsibilities:Investigate and resolve customer...
-
Customer Service Representative
7 days ago
Chester, Cheshire, United Kingdom Adecco Full time £24,000Customer Service RepresentativeA challenging opportunity has arisen for a Customer Service Representative to join our client's team in a fast-paced, office-based environment.As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the best possible experience.Key Responsibilities:Investigate and resolve customer...
Customer Service Representative
4 months ago
General information
Job Posting Title Customer Service Representative Date Friday, May 17, 2024 City Chester Country United Kingdom Working time Full-time
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Fixed Term Role until 6/9/2024
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Fully manage each day’s appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care PractitionersPlease note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder.
Qualifications & Experience
Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systemsIndividual Competencies
Demonstrable experience in an administrative or customer service position Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customersKey Contacts & Relationships
Internal
Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations TeamExternal
DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services