Patient Pathway Administrator
2 weeks ago
Job summary
We are looking for one full time ( hours a week) Patient Pathway Administrator to join our friendly Cardiology team based at the Horton Hospital in Banbury.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.
Main duties of the job
Provide primary administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required. Use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. Open and prioritise incoming post Support patients under the clinicians' care by booking where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway. Monitor urgent investigation requests to ensure they are processed appropriately. Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to avoid breaches. Maintain an accurate and current filing system Follow the Trust tracking procedure for the movement of all patient notes Update patient details on Trust and departmental patient record systems to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated. Coordinate patient notes from other hospitals and organisations, where the pathway requires input from these. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel
Job description
Job responsibilities
Administration
Provide primary administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required. Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of being received within 10 working days from the point of clinical delivery / decision. Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff. Support patients under the clinicians care by booking where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway. Monitor urgent investigation requests to ensure they are processed appropriately. Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments and procedures to avoid breaches. Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems. Follow the Trust tracking procedure for the movement of all patient notes Update patient details on Trust and departmental patient record systems to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminologyGeneral
Demonstrate high levels of customer care and be an ambassador for customer care within the Trust. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff. Answer all communication including telephone, email and face to face queries, in a timely manner and action as appropriate. Maintain patient confidentiality at all times. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00. Use the Trust IT systems (including EPR, Transcription systems, PACS, Proton etc.) to register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed. Assist with the processing of new referrals on Choose and Book / Directly Bookable / e-referral systems. To contribute to on-going and future service development projects supporting continuous improvement of the services we provide. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade. Person Specification
Experience
Essential
Good Basic Educational background ( 6 GCSEs grade C or above or equivalent Previous NHS experience Excellent customer care and communication Administration Experience
Desirable
Evidence of team working/ team building Evidence of interacting with a wide range of people Knowledge of Elective Access Policy Willingness to develop computer technology skills EPR experience-
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