Customer Service Coordinator
3 weeks ago
Customer Service Coordinator
Salary: £24,252 FTE
Wheelchair Service Centre Chessington KT9 1HF
Full time
Purpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department.
Main duties and responsibilities but not limited to:-
Clinical bookings – Responsible for booking of clinical appointments from waiting list and ensuring clinicians are booked to capacity in line with company KPIs.
Raising orders – responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via tele or email. Scheduling of orders – Responsible for contacting the service users and agreeing a convenient delivery/collection/repair date within the company KPIs.
Engineers daily schedule- Responsible for ensuring engineers are booked daily to capacity.
Communication – Responsible for answering daily calls within a busy department in a courteous/friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution/outcome in all cases. Communicating any issues that cannot be resolved by yourself to the assistant Operations Manager.
Administration- Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.
General –You will be assigned to specific areas or tasks associated with Customer Service but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover the other staff in their absence. Undertake the job in line with company competencies as follows;
- Achieves business results and adds value to the service.
- Focuses on internal and external customers.
- Builds and maintains effective teamwork with colleagues.
- Embraces change. Perform duties according to all company policies, procedures and instructions.
This Job description shall not limit your role, you will be also asked to carry out other duties that your Line Manager feels are within your capabilities and skill set.
The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.
Key Performance Indicators;
- Orders processed with accuracy.
- Queries, enquiries and complains resolved with excellent customer service.
- Completed orders processed in a timely manner.
Person Required Skills
- Excellent Customer Service Skills
- Excellent communication Skills to interact with internal staff and departments, Prescribers and Service Users
- Must be able to work off their own initiative as well as part of a team.
- Computer Literate with good working Knowledge of word and Excel
- Excellent tele manner
- Excellent organisational skills with a good eye for detail.
- An enthusiastic and motivated individual who strives to succeed.
- Must be flexible, adaptable, and positive to their approach to work.
Knowledge
- Previous experience within a busy customer service department
- Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.
- Experience with a similar type of role would be beneficial.
Qualifications
- Qualified to GCSE level or equivalent.
INDLS
-
Customer Service Coordinator
1 month ago
Chessington, United Kingdom PSR Solutions Full timeCustomer Care Coordinator - Residential DeveloperPSR Solutions are currently recruiting for a Customer Care Coordinator for a residential developer in Hampshire.The main purpose of the role is to provide customers with a 5-star customer service process and deal efficiently and effectively with any issues they have.Job role: Customer Care CoordinatorSalary:...
-
Customer Service Coordinator
4 weeks ago
Chessington, United Kingdom Ross Care Full timeCustomer Service Coordinator Salary: £24,252 FTE Wheelchair Service Centre Chessington KT9 1HF Full time Purpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department. Main duties and responsibilities but not limited to:- Clinical bookings – Responsible for booking of clinical...
-
Customer Service Coordinator
3 weeks ago
Chessington, United Kingdom Ross Care Full timeCustomer Service Coordinator Salary: £24,252 FTE Wheelchair Service Centre Chessington KT9 1HF Full time Purpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department. Main duties and responsibilities but not limited to:- Clinical bookings – Responsible for booking of clinical...
-
Customer Service Coordinator
4 weeks ago
Chessington, United Kingdom Equals One Full timeCustomer Service Coordinator Salary: £24,252 FTEWheelchair Service Centre Chessington KT9 1HFFull timePurpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department.Main duties and responsibilities but not limited to:-Clinical bookings – Responsible for booking of clinical appointments from waiting...
-
Customer Service Coordinator
3 weeks ago
Chessington, United Kingdom Equals One Full timeCustomer Service Coordinator Salary: £24,252 FTEWheelchair Service Centre Chessington KT9 1HFFull timePurpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department.Main duties and responsibilities but not limited to:-Clinical bookings – Responsible for booking of clinical appointments from waiting...
-
Service Coordinator
3 weeks ago
Chessington, United Kingdom SKILLFRAME Full timeOur client is looking for someone who can form part of their ever growing Service Team to coordinate the activities of field personnel to effectively cover for service, breakdowns and commissioning requirements. You will work in a close-knit team in a friendly,hardworking, and professional environment. You will be responsible for orgnanising servicing,...
-
Customer Service Coordinator
7 days ago
Chessington North and Hook, United Kingdom Rosscare Full timeCustomer Service CoordinatorSalary: £24,252 FTEWheelchair Service Centre Chessington KT9 1HFFull timePurpose of the Role: To contribute to the smooth functioning of a customer service department that prioritizes efficiency, friendliness, and excellent service.Main Responsibilities:Manage clinical bookings by scheduling appointments promptly and maximizing...
-
Customer Service Advisor
7 days ago
Chessington, United Kingdom Reed Full timeCustomer Service Advisor Position in SurreyCompany Overview: Our client is a prominent player in sales, marketing, and distribution within the UK food services sector.Main Responsibilities:Processing sales and sample orders on the ERP systemAddressing customer inquiries promptly regarding Stock Levels, Price, Delivery, and Lead timesCoordinating deliveries...
-
Customer Service Coordinator
4 weeks ago
Chessington North and Hook, United Kingdom Rosscare Full timeCustomer Service Coordinator Salary: £24,252 FTE Wheelchair Service Centre Chessington KT9 1HF Full time Purpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department. Main duties and responsibilities but not limited to:- Clinical bookings – Responsible for booking of clinical appointments...
-
Warehouse Coordinator
2 weeks ago
Chessington, United Kingdom Aramark Full timeAramark UK is looking to hire a Warehouse coordinator to join the fantastic team at Chessington World of Adventures. This is a permanent and full time opportunity reporting into our Head of F&B and will assume responsibility for the supervision of all warehouse activities, ensure efficient processes, and maximize warehouse productivity. The warehouse...
-
Warehouse Coordinator
2 weeks ago
Chessington, United Kingdom Aramark Full timeAramark UK is looking to hire a Warehouse coordinator to join the fantastic team at Chessington World of Adventures. This is a permanent and full time opportunity reporting into our Head of F&B and will assume responsibility for the supervision of all warehouse activities, ensure efficient processes, and maximize warehouse productivity. The warehouse...
-
Technical Services Stores Coordinator
3 weeks ago
Chessington, United Kingdom Chessington World of Adventures Full time**Technical Services Stores Coordinator** **Location**:Chessington World of Adventures Resort, Surrey, KT9 2NE **Hours**:Full time, permanent, working 40 hours per week and may include weekends and bank holidays as required. **Benefits**:Competitive annual salary, discount on our animal VIP experiences and Go Ape course, discounts on our Hotels and a...
-
Customer Service Administrator
3 weeks ago
Chessington, United Kingdom Pertemps Basingstoke Full timeCustomer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a Manufacturing business based in Hook. This is a full-time, temp to perm position.The main purpose of the role is to provide superior customer service support to all customers and stake holders.Responsibilities as a Customer Service Administrator:-...
-
Customer Service Administrator
2 months ago
Chessington, United Kingdom Pertemps Basingstoke Full timeCustomer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a Manufacturing business based in Hook. This is a full-time, temp to perm position.The main purpose of the role is to provide superior customer service support to all customers and stake holders.Responsibilities as a Customer Service Administrator:-...
-
Customer Service Manager
3 weeks ago
Chessington, United Kingdom Reed Business Support Full time**Customer Excellence Manager** **Chessington, Surrey (Office based)** **£35,000- £40,000** As an experienced Customer Service Manager who is passionate about leading and supporting a team you will be joining a successful business in the heart of Chessington, Surrey as the new Customer Excellence Manager you will be a an integral part of the growthand...
-
Customer Service Administrator
2 weeks ago
Chessington, United Kingdom Reed Business Support Full time**Previous experience in a Customer Services environment?** **Customer Service Administrator** **Full time, Office based, Chessington Surrey** **£22,000 - £26,000** Comfortable supporting customer queries via incoming calls, outbound calls and managing a busy inbox? **Experience required for this role**: - Proven customer services experience - Ability...
-
Customer Services Advisor
4 weeks ago
Chessington, United Kingdom Absolutely Recruitment Full time**Customer Service Advisor** **Salary: £25,000 - £26, 500 per annum** **PERMANENT Full time, office -based role - 37.5 Hours per week** **(1 remote working Saturday per month with a day off in the week)** **Based in Chessington, Surrey** **IMMEDIATE ROLE !** We are currently recruiting for a Customer Service Advisor on behalf of our client, a well -...
-
Customer Services Advisor
1 day ago
Chessington, United Kingdom Absolutely Recruitment Full time**Customer Service Advisor** **Salary: £25,000 - £26, 500 per annum** **PERMANENT Full time, office -based role - 37.5 Hours per week** **(1 remote working Saturday per month with a day off in the week)** **Based in Chessington, Surrey** **IMMEDIATE ROLE !** We are currently recruiting for a Customer Service Advisor on behalf of our client, a well -...
-
Customer Service Supervisor
3 weeks ago
Chessington, United Kingdom MBI Inc Full timeWe have an exciting opportunity to join our Customer Service team here at MBI, Inc.! **The Role** Working with our Operations Manager, you will lead and coach our Customer Service team to deliver exceptional service while ensuring all customer communication, across all channels, is dealt in an accurate and timely manner. As Customer Service Supervisor,...
-
Warehouse Coordinator
7 days ago
Chessington, Greater London, United Kingdom Aramark Full timeAramark UK is looking to hire a Warehouse coordinator to join the fantastic team at Chessington World of Adventures. This is a permanent and full time opportunity reporting into our Head of F&B and will assume responsibility for the supervision of all warehouse activities, ensure efficient processes, and maximize warehouse productivity. The warehouse...