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Customer Service Manager
3 weeks ago
**Customer Excellence Manager**
**Chessington, Surrey (Office based)**
**£35,000- £40,000**
As an experienced Customer Service Manager who is passionate about leading and supporting a team you will be joining a successful business in the heart of Chessington, Surrey as the new Customer Excellence Manager you will be a an integral part of the growthand success of the Customer Service and Sales team.
**Overview of the role:**
- Manage the daily activities of the Customer Service Office, taking responsibility for the delivery of industry leading customer services
- Manage and continuously improve the customer service office through a multi-skilled team of individuals.
- Responsible for creating a productive work environment and the performance measures/outcomes of the team which includes their coaching and development.
- Support a culture focused on customer satisfaction, delivered through effective systems & processes, ensure the team are well motivated and clear in their objectives.
- Adopt a culture of customer service, personal responsibility, and innovation to enable the on-going success and development of the company.
**Responsibilities:**
Supervisor/Team Leader - Set and implement standards and procedures aimed at using a small team to act as the primary point of contact for our customer base, setting relevant objectives and supporting the development of the team.
**What can you bring to the role:**
- A proven track record of people management in a fast moving environment
- Ability to coach, mentor and develop staff
- Experience of planning and allocation of resources.
- A breadth of knowledge around different I,t and processing systems
- A proven track record in customer service
- Some experience and skill in formal training and presentation
- Experience in order processing
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