Housekeeping Floor Supervisor, The Savoy

5 months ago

London, United Kingdom Accor Full time

Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.


Job Description

Job title: Housekeeping Floor Supervisor 

Department: Housekeeping 

Inspired & supported by: Executive Housekeeper 

Salary: £35,160

Your purpose will be: 

To support the housekeeping leadership in all areas to ensure consistency and excellence in service standards. To drive quality through support, development and training of the guest servicing agents and HOH porters. 

You will be accountable for: 

Taking ownership for showcasing our rooms and public areas ensuring the highest standards of cleanliness 

Ensuring the seamless running of the housekeeping department alongside the housekeeping leadership 

Providing support and supervision for all areas and colleagues within the housekeeping and laundry team 

Driving quality through high attention to detail and seeking every opportunity to enhance and personalise the guest experience 

Your key responsibilities & contribution will be: 

Supervising the work of guest servicing agents and HOH porters taking corrective action when needed and taking each opportunity to train and develop colleagues 

Opening/closing of the department as per rota. Assigning daily tasks and special duties 

Administration tasks including rotas, stationary orders, attendance records 

Room inspections in line with our service standards and acknowledging guest preferences 

Room audits in order to monitor colleague progress and drive performance 

Running handover meetings 

Ensure all relevant areas are clean, tidy and fully stocked 

Building relationships and working closely with other teams in the hotel 

Working alongside leadership to train and coach colleagues specifically to help drive self-checking of rooms 

Reporting all maintenance issues/upholstery repairs through the correct channels and taking ownership to ensure complete follow up 

Accurate recording and follow up of guest requests/special requests 

Ensuring public area cleanliness 

Handling guest requests, belongings and personal items with the utmost care, security and discretion. 

To be fully knowledgeable of all hotel services and facilities to proactively assist guests 

Other duties as specified by Housekeeping Leadership. 


Qualifications

What you will need to do this role: 

Essential: 

3 – 5 years’ experience within a luxury hospitality environment 

The ability to prioritise and organise, meeting deadlines with quality results 

Warm, enthusiastic and positive personality with the ability to build trusting relationships with others. 

Able to work under pressure and at high speed. 

Physically fit. Frequently reaching, standing and walking. 

‘Can do’ attitude and able to adapt to changes 

Problem solving abilities 

High level of attention to detail 

Outstanding communication skills, both written & spoken 

Demonstrate honesty and integrity 

Hands on approach and fully flexible at work (flexible in hours and days available to work, specially evenings and weekends) 

Desirable: 

Prior supervisory experience 

Experience in multiple areas of the housekeeping function such as the laundry service, administration and leading people 

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. 


Additional Information

What’s in it for you? 

Competitive salary and benefits including pension and life assurance 

31 days of holiday including public holidays (increase to 33 days after 5 years) 

Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox

Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide 

Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family

Free stay at The Savoy after successful completion of probation 

50% discount at our iconic American & Beaufort Bars 

50% discount at our world-famous Afternoon Tea 

50% discount at our spa and florist 

50% discount at Gordon Ramsay's River Restaurant and Savoy Grill 

20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890 

Laundry services & dry cleaning for uniformed and non-uniformed colleagues 

Colleague gym facility and Virgin Active gym membership discount

Employee assistance programme 

Annual optician reimbursements for eye tests and glasses 

English language classes 

Colleague restaurant 

Local F&B, retail and gym discounts 

Interfaith prayer room 

Wellness room 

Cycle to work scheme 

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