Housekeeping Floor Supervisor

3 weeks ago

London, Greater London, United Kingdom Accor Full time
Job Title: Housekeeping Floor Supervisor

Join our team as a Housekeeping Floor Supervisor at The Savoy, a Fairmont Managed Hotel. As a key member of our Housekeeping department, you will play a vital role in ensuring the highest standards of cleanliness and service excellence.

About The Savoy

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. With a rich history dating back to 1889, we have a reputation for outstanding service and excellence. Our colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury.

Job Summary

We are seeking a highly motivated and experienced Housekeeping Floor Supervisor to join our team. As a Housekeeping Floor Supervisor, you will be responsible for supporting the housekeeping leadership in all areas to ensure consistency and excellence in service standards. You will drive quality through support, development, and training of the guest servicing agents and HOH porters.

Key Responsibilities
  • Take ownership for showcasing our rooms and public areas ensuring the highest standards of cleanliness
  • Ensure the seamless running of the housekeeping department alongside the housekeeping leadership
  • Provide support and supervision for all areas and colleagues within the housekeeping and laundry team
  • Drive quality through high attention to detail and seeking every opportunity to enhance and personalize the guest experience
Requirements
  • 3 – 5 years' experience within a luxury hospitality environment
  • The ability to prioritize and organize, meeting deadlines with quality results
  • Warm, enthusiastic, and positive personality with the ability to build trusting relationships with others
  • Able to work under pressure and at high speed
  • Physically fit. Frequently reaching, standing, and walking
  • 'Can do' attitude and able to adapt to changes
  • Problem-solving abilities
  • High level of attention to detail
  • Outstanding communication skills, both written and spoken
  • Demonstrate honesty and integrity
  • Hands-on approach and fully flexible at work (flexible in hours and days available to work, specially evenings and weekends)
What We Offer
  • Competitive salary and benefits including pension and life assurance
  • 31 days of holiday including public holidays (increase to 33 days after 5 years)
  • Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
  • Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
  • Free stay at The Savoy after successful completion of probation
  • 50% discount at our iconic American & Beaufort Bars
  • 50% discount at our world-famous Afternoon Tea
  • 50% discount at our spa and florist
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
  • 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
  • Laundry services & dry cleaning for uniformed and non-uniformed colleagues
  • Colleague gym facility and Virgin Active gym membership discount
  • Employee assistance programme
  • Annual optician reimbursements for eye tests and glasses
  • English language classes
  • Colleague restaurant
  • Local F&B, retail, and gym discounts
  • Interfaith prayer room
  • Wellness room
  • Cycle to work scheme

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