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Housekeeping Floor Supervisor

2 months ago

London, Greater London, United Kingdom Accor Full time
About The Savoy

The Savoy, a Fairmont Managed Hotel, is a world-renowned leader in the hospitality industry, known for its outstanding service and excellence. With a rich history dating back to 1889, the hotel has played host to royalty, world leaders, and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury.

Job Description

Job Title: Housekeeping Floor Supervisor

Department: Housekeeping

Reporting to: Executive Housekeeper

Salary: £35,160

About the Role:

We are seeking a highly motivated and experienced Housekeeping Floor Supervisor to join our team. As a key member of the housekeeping leadership, you will be responsible for driving quality and excellence in service standards, supporting the development and training of guest servicing agents and HOH porters, and ensuring the seamless running of the housekeeping department.

Key Responsibilities:

  • Take ownership of showcasing our rooms and public areas, ensuring the highest standards of cleanliness
  • Ensure the seamless running of the housekeeping department, working closely with the housekeeping leadership
  • Provide support and supervision for all areas and colleagues within the housekeeping and laundry team
  • Drive quality through high attention to detail and seeking every opportunity to enhance and personalize the guest experience

Requirements:

  • 3-5 years' experience within a luxury hospitality environment
  • Ability to prioritize and organize, meeting deadlines with quality results
  • Warm, enthusiastic, and positive personality with the ability to build trusting relationships with others
  • Able to work under pressure and at high speed
  • Physically fit, frequently reaching, standing, and walking
  • 'Can do' attitude and able to adapt to changes
  • Problem-solving abilities
  • High level of attention to detail
  • Outstanding communication skills, both written and spoken
  • Demonstrate honesty and integrity
  • Hands-on approach and fully flexible at work

What We Offer:

  • Competitive salary and benefits, including pension and life assurance
  • 31 days of holiday, including public holidays (increasing to 33 days after 5 years)
  • Cashback scheme for everyday wellbeing and healthcare expenses, including Perkbox
  • Special rates for Savoy colleagues and their friends and family, and discount across Accor hotels worldwide
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide, including friends and family
  • Free stay at The Savoy after successful completion of probation
  • 50% discount at our iconic American and Beaufort Bars
  • 50% discount at our world-famous Afternoon Tea
  • 50% discount at our spa and florist
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
  • 20% discount at Gordon Ramsay restaurants outside the hotel and restaurant 1890
  • Laundry services and dry cleaning for uniformed and non-uniformed colleagues
  • Colleague gym facility and Virgin Active gym membership discount
  • Employee assistance programme
  • Annual optician reimbursements for eye tests and glasses
  • English language classes
  • Colleague restaurant
  • Local F&B, retail, and gym discounts
  • Interfaith prayer room
  • Wellness room
  • Cycle to work scheme