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IT Junior Service Desk Support Analyst

1 month ago

Reading, United Kingdom Education Development Trust Full time

Job title: IT Junior Service Desk Support Analyst

Location:  Reading (with flexibility for hybrid working)

We are recruiting a full time IT Junior  Service Desk Support Analyst  to join a thriving and busy IT Department.

The IT   Junior  Service Desk Support Analyst  will support the Education Development Trust in delivering outstanding, sustainable education solutions by providing a responsive first line service by phone and email aiming to achieve a first-time fix, providing an efficient and customer focused IT Service to all Education Development Trust staff, whilst ensuring that all service level agreements (SLA’s) are adhered to. This role will work with customers, other Service Support Analysts and Internal IT support staff to provide a customer focused IT Service with high levels of customer service.

This full time role involves working in the Reading Head Office, 2 to 3 days a week. Flexible working will also be required including some out of hours. The IT Junior  Service Desk Support Analyst  will be called upon to support staff based in other Education Development Trust locations and home workers.

Ideally, candidates must have a keen interest in IT with some basic knowledge of hardware and software gained either through education or work experience. Knowledge of Windows 10, Microsoft Office 365 and other common software packages would be desirable (a list of examples can be found in the JD).

Desirable Experience:

▪ Some experience of working in an IT support capacity in a medium or large organisation

▪ Some experience of working in a customer service environment

▪ Use of a Call Logging system ▪ History of working to Service Level Agreement targets

Due to the nature of this role the ideal candidate must have excellent customer service and telephone skills, have the ability to think creatively and be able to problem solve under pressure, plus self-motivation, effective time management and organisational skills.