IT Junior Service Desk Support Analyst

1 month ago

Reading, United Kingdom Education Development Trust - Careers (North) Full time

About the role

Job title: IT Junior Service Desk Support Analyst

Location: Reading (with flexibility for hybrid working)

We are recruiting a full time IT Junior Service Desk Support Analyst to join a thriving and busy IT Department.

The IT Junior Service Desk Support Analyst will support the Education Development Trust in delivering outstanding, sustainable education solutions by providing a responsive first line service by phone and email aiming to achieve a first-time fix, providing an efficient and customer focused IT Service to all Education Development Trust staff, whilst ensuring that all service level agreements (SLA's) are adhered to. This role will work with customers, other Service Support Analysts and Internal IT support staff to provide a customer focused IT Service with high levels of customer service.

This full time role involves working in the Reading Head Office, 2 to 3 days a week. Flexible working will also be required including some out of hours. The IT Junior Service Desk Support Analyst will be called upon to support staff based in other Education Development Trust locations and home workers.

Ideally, candidates must have a keen interest in IT with some basic knowledge of hardware and software gained either through education or work experience. Knowledge of Windows 10, Microsoft Office 365 and other common software packages would be desirable (a list of examples can be found in the JD).

Desirable Experience:

  • Some experience of working in an IT support capacity in a medium or large organisation
  • Some experience of working in a customer service environment
  • Use of a Call Logging system
  • History of working to Service Level Agreement targets

Due to the nature of this role the ideal candidate must have excellent customer service and telephone skills, have the ability to think creatively and be able to problem solve under pressure, plus self-motivation, effective time management and organisational skills.

Please note we do not have a car park, however the office is accessible via public transport.

A full list of job objectives and requirements can be found in the Job description on our website.

Deadline for applications : Wednesday 21 August. Plea se note, we reserve the right to close our vacancies early if sufficient applications are received).

Interview dates: Virtual Interviews will begin to take place throughout August using Microsoft Teams for first stage interview and face to face if selected for a 2 nd stage interview.

How to apply: To be considered for this vacancy, applicants are required to complete and submit a fully completed application form through our website.

Salary & Benefits

Salary: £23,000.00 per annum

Benefits include:

  • 30 days holiday plus bank holidays (pro rota)
  • Matched Pension Scheme
  • Life Assurance
  • Discounted gym memberships
  • Health care cash plan
  • Retail discounts
  • Cycle to work scheme.
  • Wellbeing App

Education Development Trust is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and successful candidates are subject to the relevant level of criminal record checks with national police authorities or the UK's Disclosure and Barring Service (DBS). This will be at minimum a basic DBS check.

At Education Development Trust, we strive to create a workplace where everyone feels valued, can be themselves and knows they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Education Development Trust an inclusive place to work. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application. We are proud to be a member of the Disability Confident employer scheme.

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