Assistant Manager, Front Desk

2 weeks ago

London, United Kingdom Marriott International Full time

Do you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for an  Assistant Manager, Front Desk to join our team. 

As Assistant Manager, Front Desk you will:

Be a key member of the Front Office and Front of House team within the hotel, reporting to the Front Office Manager. Responsible for leading and assisting with the successful completion of daily shift requirements. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

Key tasks you will carry out:

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supports all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Coaches, counsels, and encourages employees.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Guides daily Front Desk shift operations.
• Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implementing the customer recognition/service program, communicating and ensuring the process.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Ensures employees have the proper supplies and uniforms.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.
• Conducts training when appropriate.
• Participates in the employee performance appraisal process.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of all other operations departments.
• Complies with loss prevention policies and procedures.

What we’re looking for:

You will have previous experience of working within a hotel Front Desk, Front Office or Guest Services at a similar or Supervisor level.

Personality is the key to our roles, as is a genuine passion about people. You will have a welcoming personality; have excellent communication and presentation skills; be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.

If this sounds like you we would look forward to hearing from you

In return for your hard work, we give you…

Service Charge Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000 £5 breakfast when staying in any of our European hotels Discounted food & drink in restaurants and bars at Marriott International hotels Discounts for your friends and family 28 Holiday days (increasing with length of service) Paid breaks and free meals on duty Employee Assistance Program Company Pension Scheme Cycle to Work and EyeCare schemes Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories Wellness and mental health programmes Amazing staff parties & activities Length of Service and monthly recognition awards and gifts World class training and development Unlimited career opportunities (internationally and locally) …and much more

Where you will work:

Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Front Desk Supervisor

    2 weeks ago

    London, United Kingdom Apex Resourcing Ltd Full time

    Front Desk Supervisor, excellent career opportunity, 4 star hotel, spa and restaurant, Marylebone London salary up to £28,000 p/a + excellent benefits, great training and career development. A international 4 star hotel, spa and restaurant in Marylebone London require an experienced Front Desk Supervisor with experience in a similar Front Desk or Front of...

  • Assistant Manager, Front Desk

    3 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementDo you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park...

  • Assistant Manager, Front Desk

    1 month ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementDo you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park...

  • Assistant Manager, Front Desk

    4 weeks ago

    London, United Kingdom Marriott International Full time €5

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description Do you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for an Assistant Manager, Front Desk to join our team....

  • Front Desk Manager

    7 days ago

    London, Greater London, United Kingdom Royal Caribbean Group Full time

    The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...

  • Front Desk Supervisor

    3 weeks ago

    London, United Kingdom AIRE Ancient Baths Full time

    AIRE is looking for a Front Desk Supervisor to join our site in London. Your main responsibility is to support the Front Desk Manager by coordinating all the reception activities as well as, helping him to assist and supervise the team. As Front Desk Supervisor you will support the development of the Front Desk protocols in accordance with the current AIRE...

  • Front Desk Supervisor

    7 days ago

    London, Greater London, United Kingdom AIRE Ancient Baths Full time

    AIRE is looking for a Front Desk Supervisor to join our site in London.Your main responsibility is to support the Front Desk Manager by coordinating all the reception activities as well as, helping him to assist and supervise the team.As Front Desk Supervisor you will support the development of the Front Desk protocols in accordance with the current AIRE...

  • Asstmgr-front Desk

    2 weeks ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 23110715 **Job Category** Rooms & Guest Services Operations **Location** The Park Tower Knightsbridge a Luxury Collection Hotel Londo, 101 Knightsbridge, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management...

  • Front Desk Concierge

    3 weeks ago

    London, United Kingdom Elite Full time

    Front Desk Concierge required for a luxury good brand, based in their London Head Office - permanent. To act as the first point of contact for visitors and is responsible for providing strong secretarial and administrative assistance in a courteous and efficient manner. - Establish & manage the visitor journey - creating a 5* hotel style visitor...

  • Front Desk Manager

    4 weeks ago

    London, United Kingdom Royal Caribbean Group Full time

    Being a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete...

  • Front Desk Manager

    2 weeks ago

    London, United Kingdom Apex Resourcing Ltd Full time

    Front Desk Manager required for a fantastic fine dining Restaurant based in near Westbourne Grove, Notting Hill offering a great salary (£30,000 to £35,000 p/a) + substantial tips + flexible hours and plenty of opportunity to progress. **Essential** - A passion for hospitality, people, and great food. - Experience as a Reception Manager or Reservations...

  • Front Desk Concierge

    7 days ago

    London, Greater London, United Kingdom Elite Full time

    Front Desk Concierge required for a luxury good brand, based in their London Head Office - permanent.To act as the first point of contact for visitors and is responsible for providing strong secretarial and administrative assistance in a courteous and efficient manner. Establish & manage the visitor journey creating a 5* hotel style visitor experience....

  • Front Desk Concierge

    6 days ago

    London, Greater London, United Kingdom FRENCH RESOURCES Full time

    French luxury and worldwide renowned brand with strong values is looking for a French speaking Front Desk Concierge for their UK head office. This is a new role where our client wants their visitor to experience a 5* hotel style visitor service. The Front Desk Concierge will be the first point of contact for visitorsand will provide both administrative and...

  • Front Desk Manager

    7 days ago

    London, Greater London, United Kingdom Royal Caribbean Group Full time

    Being a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for 'Delivering the Wow' through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest...

  • Front Desk Manager

    3 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementEXPLORE OUR VERY BIG WORLDWe are looking for an ambitious, dedicated and service-oriented Front Desk Manager to join the team at...

  • Front Desk Manager

    1 month ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementEXPLORE OUR VERY BIG WORLDWe are looking for an ambitious, dedicated and service-oriented Front Desk Manager to join the team at...

  • Front Desk Agent

    2 weeks ago

    London, United Kingdom The Standard Hotel Full time

    **Front Desk Agent**: **Front Desk Agent**: **Front Desk Agent - £13.50 per hour / £28,080 per year - Full Time Work (Average of 40 hours a week)** The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that...

  • Front Desk Agent

    3 days ago

    London, United Kingdom The Standard Hotel Full time

    **Front Desk Agent**: **Front Desk Agent**: **Front Desk Agent - £13.50 per hour / £28,080 per year - Full Time Work (Average of 40 hours a week)** The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that...

  • Front Desk Agent

    3 weeks ago

    London, United Kingdom The Standard Hotel Full time

    **Front Desk Agent**: **Front Desk Agent**: The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling... At the cultural heart-beat of The Standard are our team who bring to...

  • Front Desk Agent

    2 months ago

    London, United Kingdom City Relay Ltd Full time

    Job Title: Front Desk Supervisor - Company: Opago.co - Salary: 17£ / per hour - Work hours: Night shift - Location: Primrose Hill **What are we looking for?** **Responsibilities**: - Oversee the daily operations of the front desk, ensuring a warm and professional welcome for all guests - Assist in handling guest check-ins and check-outs efficiently,...