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Contract Administrator
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West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleNexgen Group, a leading provider of Cleaning and Grounds Maintenance Services to the Social Housing sector, is seeking a skilled Contract Administrator to join their team in West Byfleet. As a key member of the client service-focused team, you will work closely with Operations Managers, Supervisors, and the Scheduling and Dispatch team to...
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West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleNexgen Group, a leading provider of Cleaning and Grounds Maintenance Services to the Social Housing sector, is seeking a skilled Contract Administrator to join their team in West Byfleet. As a key member of the client service-focused team, you will work closely with Operations Managers, Supervisors, and the Scheduling and Dispatch team to...
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West Byfleet, United Kingdom Nexgen Group Full timeWe are recruiting for a Contract Administrator in West Byfleet (37.5 hours) to work in a client service focused role, working with Operations Managers, Supervisors and the Scheduling and Dispatch team to support efficient and effective delivery of the program of works schedule and ad hoc work requests. The Administrators primary objective is to achieve a...
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Contract Administrator
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West Byfleet, United Kingdom Nexgen Group Full timeNexgen Group are a market-leading provider of Cleaning and Grounds Maintenance Services to the Social Housing sector. We are recruiting for a Contract Administrator in West Byfleet (37.5 hours) to work in a client service focused role, working with Operations Managers, Supervisors and the Scheduling and Dispatch team to support efficient and effective...
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Contract Administrator
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West Byfleet, United Kingdom Nexgen Group Full timeWe are recruiting for a Contract Administrator in West Byfleet (37.5 hours) to work in a client service focused role working with Operations Managers Supervisors and the Scheduling and Dispatch team to support efficient and effective delivery of the program of works schedule and ad hoc work requests. The Administrators primary objective is to achieve a...
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Contract Administrator
2 weeks ago
West Byfleet, United Kingdom Nexgen Group Full timeWe are recruiting for a Contract Administrator in West Byfleet (37.5 hours) to work in a client service focused role working with Operations Managers Supervisors and the Scheduling and Dispatch team to support efficient and effective delivery of the program of works schedule and ad hoc work requests. The Administrators primary objective is to achieve a...
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Contract Administrator
2 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a highly organized and detail-oriented individual to join our team as a Contract Administrator at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient delivery of our programs and services.The successful candidate will be responsible for:Client Service: Providing exceptional customer...
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Contract Administrator
2 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a highly organized and detail-oriented individual to join our team as a Contract Administrator at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient delivery of our programs and services.The successful candidate will be responsible for:Client Service: Providing exceptional customer...
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Contract Administrator
4 months ago
West Byfleet, United Kingdom Nexgen Group Full timeAbout the job Contract Administrator We are currently recruiting for an Administrator to work in a client service focused role across the full range of facilities management services provided by Just Ask to 90,000 residential properties nationwide. The role will work with Operations Managers, Supervisors and the Scheduling and Dispatch team to...
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Contract Administrator
2 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a highly organized and detail-oriented Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient and effective delivery of our program of works schedule and ad hoc work requests.The primary objective of this role is to achieve a consistently positive...
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Contract Administrator
2 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a highly organized and detail-oriented Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient and effective delivery of our program of works schedule and ad hoc work requests.The primary objective of this role is to achieve a consistently positive...
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Contract Administrator
1 day ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleNexgen Group, a leading provider of Cleaning and Grounds Maintenance Services to the Social Housing sector, is seeking a skilled Contract Administrator to join their team in West Byfleet. As a key member of the Operations team, you will play a vital role in delivering exceptional client service and ensuring the smooth execution of programs of...
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Contract Administrator
1 day ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleNexgen Group, a leading provider of Cleaning and Grounds Maintenance Services to the Social Housing sector, is seeking a skilled Contract Administrator to join their team in West Byfleet. As a key member of the Operations team, you will play a vital role in delivering exceptional client service and ensuring the smooth execution of programs of...
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Contract Administrator
3 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a highly organized and detail-oriented Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient delivery of our program of works and ad hoc work requests.The primary objective of this position is to achieve a consistently positive service experience...
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Contract Administrator
2 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a highly organized and detail-oriented Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient delivery of our program of works and ad hoc work requests.The primary objective of this position is to achieve a consistently positive service experience...
-
Contract Administrator
2 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a skilled Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a vital role in ensuring the efficient and effective delivery of our programs and services.The successful candidate will be responsible for:Client Service Delivery: Providing exceptional customer service to our clients,...
-
Contract Administrator
2 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a skilled Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a vital role in ensuring the efficient and effective delivery of our programs and services.The successful candidate will be responsible for:Client Service Delivery: Providing exceptional customer service to our clients,...
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Temporary Contract Administrator
2 weeks ago
West Byfleet, United Kingdom Nexgen Group Full timeNexgen Group are a market-leading provider of Cleaning and Grounds Maintenance Services to the Social Housing sector. We are recruiting for a Temporary Contract Administrator in West Byfleet (37.5 hours) for a 12 week placement, to work in a client service focused role, working with Operations Managers, Supervisors and the Scheduling and Dispatch team to...
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Temporary Contract Administrator
2 weeks ago
West Byfleet, United Kingdom Nexgen Group Full timeNexgen Group are a marketleading provider of Cleaning and Grounds Maintenance Services to the Social Housing sector. We are recruiting for a Temporary Contract Administrator in West Byfleet (37.5 hours) for a 12 week placement to work in a client service focused role working with Operations Managers Supervisors and the Scheduling and Dispatch team to support...
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Temporary Contract Administrator
2 weeks ago
West Byfleet, United Kingdom Nexgen Group Full timeNexgen Group are a marketleading provider of Cleaning and Grounds Maintenance Services to the Social Housing sector. We are recruiting for a Temporary Contract Administrator in West Byfleet (37.5 hours) for a 12 week placement to work in a client service focused role working with Operations Managers Supervisors and the Scheduling and Dispatch team to support...
Contract Administrator
4 months ago
We are currently recruiting for anAdministrator to work in a client service focused role across thefull range of facilities management services provided by Just Askto 90000 residential properties nationwide.
Therole will work with Operations Managers Supervisors and theScheduling and Dispatch team to support efficient and effectivedelivery of the programme of works schedule and ad hoc workrequests.
The Administrators primary objective isto achieve a consistently positive service experience for allclients that is best in class.
CoreResponsibilities
- Actingas the first point of call for client service enquiries and workrequests including but not limited to bulk waste collections ad hocwork and subcontracted work.
- Managing inboundclient communications for a client contract grouping categorisingand logging enquiries using the CRM software package and workingwith Operations Managers and Supervisors to ensure all clientenquiries are addressed in a timelymanner
- Ensuring client satisfaction with thehandling of servicerelated issues including: managing clientcomplaints escalating client issues to Client Account managementand Operations management
- Managingrelationships with subcontractors to ensure delivery of services inaccordance with client requirement and Just Ask expectations forquality cost and time.
- Liaising withsubcontractors clients and resident to arrange the delivery ofsubcontracted works (e.g. organising access checking parkingrestrictions)
- Working with Finance to ensurerevenue from ad hoc works is tracked effectively and billed in atimely manner
- Managing data flow to/from clientportals as required and ensuring data within client portals ismanaged in accordance with contractual requirements and clientexpectations
- Briefing Operations Managers andother internal stakeholders on key issues such as complaintsescalations and positive client feedback asrequired.
- Updating the CRM platform andManagement Information Systems to ensure all data assets andassociated records are updated all relevant dashboard and reportsare operating and accurate
- Prepare weekly andmonthly KPI and SLA performance reports for internal and clientstakeholders as required and continually review statistics and actaccordingly to improve operational performance and mitigaterisk
- Ensuring that servicerelated issues areaddressed either directly or escalated in a timelymanner
What are welooking for
- Experienceof working in an customer helpdesk or call centreenvironment
- Experience using CRM software (e.g.Salesforce) in particular case and workflowmanagement
- Excellent communication skills bothverbal and written
- Experience managingsuppliers and other third partie
- High level ofcomputer literacy in particular Microsoft operating system andsoftware packages (MS Word Excel andPowerPoint)
- Committed to quality and excellencethrough evidence of continuing professionaldevelopment
Remote Work :
No
