Contract Administrator
6 days ago
We are seeking a highly organized and detail-oriented Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient and effective delivery of our program of works schedule and ad hoc work requests.
The primary objective of this role is to achieve a consistently positive service experience for all clients through:
- Excellent organizational and interpersonal skills, with the ability to cooperate with stakeholders and resources
- Consistent, competent, timely, and accurate handling of reported issues, complaints, requests, and escalations
- Maintaining quality systems and processes, and contributing towards a culture of continual improvement within the team
Key responsibilities of this role include:
- Acting as the first point of contact for client service enquiries and work requests, including bulk waste collections, ad hoc work, and sub-contracted work
- Managing inbound client communications for a client contract grouping, categorizing, and logging enquiries using our CRM software package
- Ensuring client satisfaction with the handling of service-related issues, including managing client complaints and escalating client issues to Client Account management and Operations management
Requirements for this role include:
- Customer service experience
- Administrative experience
- Experience of a digital-enabled helpdesk, internal service desk, or call centre experience
- Experience of CRM software (e.g. Salesforce) and Field Service module
- High level of computer literacy, particularly in Microsoft operating systems and software packages (MS Word, Excel, and PowerPoint)
- Excellent communication skills, both verbal and written
- Attention to detail, curiosity, and a desire to learn and develop with the role and the organization
- Previous experience in a demanding customer/client service role
- Previous involvement in contract or client mobilizations
- Knowledge of Microsoft Teams
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Contract Administrator
2 days ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a highly organized and detail-oriented individual to join our team as a Contract Administrator at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient delivery of our programs and services.The successful candidate will be responsible for:Client Service: Providing exceptional customer...
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Contract Administrator
2 days ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a highly organized and detail-oriented individual to join our team as a Contract Administrator at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient delivery of our programs and services.The successful candidate will be responsible for:Client Service: Providing exceptional customer...
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Contract Administrator
6 days ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a highly organized and detail-oriented Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient delivery of our program of works and ad hoc work requests.The primary objective of this position is to achieve a consistently positive service experience...
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Contract Administrator
1 week ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a highly organized and detail-oriented Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient delivery of our program of works and ad hoc work requests.The primary objective of this position is to achieve a consistently positive service experience...
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Contract Administrator
2 days ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a skilled Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a vital role in ensuring the efficient and effective delivery of our programs and services.The successful candidate will be responsible for:Client Service Delivery: Providing exceptional customer service to our clients,...
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Contract Administrator
2 days ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a skilled Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a vital role in ensuring the efficient and effective delivery of our programs and services.The successful candidate will be responsible for:Client Service Delivery: Providing exceptional customer service to our clients,...
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Contract Administrator
2 days ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleNexgen Group is seeking a highly skilled Contract Administrator to join our team. As a key member of our facilities management team, you will be responsible for providing exceptional client service and ensuring the smooth delivery of our services.Key ResponsibilitiesAct as the primary point of contact for client service enquiries and work...
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Contract Administrator
3 days ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleNexgen Group is seeking a highly skilled Contract Administrator to join our team. As a key member of our facilities management team, you will be responsible for providing exceptional client service and ensuring the smooth delivery of our services.Key ResponsibilitiesAct as the primary point of contact for client service enquiries and work...
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Contract Administrator
1 week ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our programs and services.Key ResponsibilitiesClient Service Enquiries: Act as the first point of contact for client service...
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Contract Administrator
1 week ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our programs and services.Key ResponsibilitiesClient Service Enquiries: Act as the first point of contact for client service...
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Contract Administrator
2 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a skilled Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a vital role in ensuring the efficient and effective delivery of our programs of works schedule and ad hoc work requests.The primary objective of this role is to achieve a consistently positive service experience for all...
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Contract Administrator
5 hours ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeNexgen Group is a leading provider of specialized services to the Social Housing sector.We are seeking a highly organized and detail-oriented Contract Administrator to join our team in a client-focused role. As a key member of our operations team, you will work closely with Operations Managers, Supervisors, and the Scheduling and Dispatch team to ensure...
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Contract Administrator
7 hours ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeNexgen Group is a leading provider of specialized services to the Social Housing sector.We are seeking a highly organized and detail-oriented Contract Administrator to join our team in a client-focused role. As a key member of our operations team, you will work closely with Operations Managers, Supervisors, and the Scheduling and Dispatch team to ensure...
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Automotive Fleet Administrator
4 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeFleet CoordinatorNexgen Group is seeking to enhance their Vehicle Fleet department, which oversees a diverse fleet of approximately 350 vehicles utilized by personnel throughout the UK.This role encompasses a variety of administrative and coordination responsibilities, acting as a vital connection between the Head Office and Operational Teams to guarantee...
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Transportation Administration Manager
6 days ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleNexgen Group is expanding its Vehicle Fleet team, which manages approximately 350 vehicles for its staff across the UK.This position will support all administrative and coordination activities, serving as a key interface between the company's Head Office and Operational Teams to ensure vehicles are available, drivers are properly set up, and...
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Transportation Administration Manager
7 days ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleNexgen Group is expanding its Vehicle Fleet team, which manages approximately 350 vehicles for its staff across the UK.This position will support all administrative and coordination activities, serving as a key interface between the company's Head Office and Operational Teams to ensure vehicles are available, drivers are properly set up, and...
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Client Services Administrator
6 days ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleWe are currently recruiting for a Team Lead to work in a client service focused role across the full range of Cleaning and Grounds Maintenance services provided by Nexgen Group to a large number of locations nationwide.The role will work with Operations Managers, Supervisors along with the Scheduling & Dispatch Team to support efficient and...
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Client Services Administrator
7 days ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleWe are currently recruiting for a Team Lead to work in a client service focused role across the full range of Cleaning and Grounds Maintenance services provided by Nexgen Group to a large number of locations nationwide.The role will work with Operations Managers, Supervisors along with the Scheduling & Dispatch Team to support efficient and...
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Service Delivery Specialist
6 days ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a highly organized and detail-oriented individual to join our team as a Contract Administrator at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient delivery of our programs and services.The successful candidate will be responsible for:Client Service Management: Providing exceptional...
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Service Delivery Specialist
1 week ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeWe are seeking a highly organized and detail-oriented individual to join our team as a Contract Administrator at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient delivery of our programs and services.The successful candidate will be responsible for:Client Service Management: Providing exceptional...
