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Service Delivery Specialist
2 months ago
We are seeking a highly organized and detail-oriented individual to join our team as a Contract Administrator at Nexgen Group. As a key member of our operations team, you will play a critical role in ensuring the efficient delivery of our programs and services.
The successful candidate will be responsible for:
- Client Service Management: Providing exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Contract Administration: Managing client contracts, including processing requests, escalating issues, and maintaining accurate records.
- Communication and Collaboration: Working closely with our operations team, including operations managers and supervisors, to ensure seamless communication and coordination.
- Process Improvement: Identifying opportunities for process improvement and implementing changes to enhance our services and delivery.
Requirements:
- Excellent communication and interpersonal skills.
- Proven experience in customer service or a related field.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office and CRM software.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
