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Contract Administrator
2 months ago
We are seeking a skilled Contract Administrator to join our team at Nexgen Group. As a key member of our operations team, you will play a vital role in ensuring the efficient and effective delivery of our programs and services.
The successful candidate will be responsible for:
- Client Service Delivery: Providing exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Program Coordination: Coordinating and managing the delivery of our programs and services, working closely with operations managers and supervisors to ensure seamless execution.
- Issue Resolution: Identifying and resolving any issues or complaints raised by clients, escalating complex matters to client account management and operations management as needed.
- Process Improvement: Contributing to the development and implementation of process improvements, ensuring that our operations are efficient, effective, and aligned with our business objectives.
Requirements:
- Customer Service Experience: Proven experience in providing exceptional customer service in a fast-paced environment.
- Administrative Experience: Strong administrative skills, with experience in managing multiple priorities and deadlines.
- Technical Skills: Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, as well as experience with CRM software and field service modules.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients, colleagues, and stakeholders.
- Teamwork: A strong team player with the ability to work collaboratively with others to achieve shared goals.
What We Offer:
- Opportunity to Work with a Leading Company: Join a dynamic and growing organization that values innovation, excellence, and customer satisfaction.
- Competitive Compensation and Benefits: Enjoy a competitive salary and benefits package, including opportunities for professional development and growth.
- Collaborative Work Environment: Work in a fast-paced and supportive team environment that encourages collaboration, creativity, and continuous improvement.
