Customer Services Administrator
1 week ago
Are you an organised and customer-focused professional looking for your next opportunity? Our client, a thriving manufacturing business based in Runcorn, is seeking a Customer Service Administrator to join their busy and friendly team.
About the Company:
Our client specialises in manufacturing and packing tablets and hard-shell capsules for the nutritional industry. With an impressive turnover of approximately £65m and a workforce of around 350 employees, the company is well-established and has ambitious plans for future growth.
The Role:
As a Customer Service Administrator, you will play a crucial role in supporting the Sales Department and acting as a key link between Sales Managers and customers. Key responsibilities include:
- Preparing and processing quotations, orders, and pro-formas using Nav.
- Assisting with customer queries and liaising with the appropriate teams to resolve them.
- Providing occasional cover for reception, including welcoming visitors.
- Participating in daily and weekly update meetings.
- Raising invoices and credit notes.
- Maintaining positive and professional relationships with customers.
- Offering switchboard call support to the department when required.
This is a varied role that offers a chance to make a real impact in a fast-paced, customer-driven environment.
Requirements
About You:
The ideal candidate will have:
- Experience in a sales administration or customer service role (preferred but not essential).
- Excellent communication skills for working with both internal teams and external contacts.
- Strong IT skills, including proficiency in Microsoft Outlook, Word, and Excel.
- Great attention to detail and strong organisational abilities.
- A professional and courteous telephone manner.
- A flexible and adaptable approach, able to ‘think on your feet’ in a dynamic environment.
Benefits
Working Hours:
- Monday to Thursday: 8:45am–5pm (30 minutes for lunch).
- Friday: 8:45am–3:45pm (30 minutes for lunch).
Salary and Benefits:
- £23K–£25K per annum, depending on experience.
- Defined contribution company pension scheme.
- 23 days holiday plus bank holidays (rising with length of service).
- Life assurance (3x base salary).
- Discretionary bonus (up to 8%).
- Cycle to Work Scheme.
- Free on-site parking.
How
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