Customer Services Administrator

1 week ago


Runcorn, United Kingdom Adepto Technical Recruitment Full time

Are you an organised and customer-focused professional looking for your next opportunity? Our client, a thriving manufacturing business based in Runcorn, is seeking a Customer Service Administrator to join their busy and friendly team.

About the Company:

Our client specialises in manufacturing and packing tablets and hard-shell capsules for the nutritional industry. With an impressive turnover of approximately £65m and a workforce of around 350 employees, the company is well-established and has ambitious plans for future growth.

The Role:

As a Customer Service Administrator, you will play a crucial role in supporting the Sales Department and acting as a key link between Sales Managers and customers. Key responsibilities include:

  • Preparing and processing quotations, orders, and pro-formas using Nav.
  • Assisting with customer queries and liaising with the appropriate teams to resolve them.
  • Providing occasional cover for reception, including welcoming visitors.
  • Participating in daily and weekly update meetings.
  • Raising invoices and credit notes.
  • Maintaining positive and professional relationships with customers.
  • Offering switchboard call support to the department when required.

This is a varied role that offers a chance to make a real impact in a fast-paced, customer-driven environment.

Requirements

About You:

The ideal candidate will have:

  • Experience in a sales administration or customer service role (preferred but not essential).
  • Excellent communication skills for working with both internal teams and external contacts.
  • Strong IT skills, including proficiency in Microsoft Outlook, Word, and Excel.
  • Great attention to detail and strong organisational abilities.
  • A professional and courteous telephone manner.
  • A flexible and adaptable approach, able to ‘think on your feet’ in a dynamic environment.

Benefits

Working Hours:

  • Monday to Thursday: 8:45am–5pm (30 minutes for lunch).
  • Friday: 8:45am–3:45pm (30 minutes for lunch).

Salary and Benefits:

  • £23K–£25K per annum, depending on experience.
  • Defined contribution company pension scheme.
  • 23 days holiday plus bank holidays (rising with length of service).
  • Life assurance (3x base salary).
  • Discretionary bonus (up to 8%).
  • Cycle to Work Scheme.
  • Free on-site parking.

How



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