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Customer Service Advisor
4 months ago
Customer Service Advisor (Maidstone)
Maidstone
Ref: VA1968
#OFE
Benefits
Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much moreSteer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression
Join Our Team as a Customer Service Advisor in Maidstone
About The Role
As a Customer Service Advisor, you’ll play a vital role in managing our customers' journey from their initial contact to the completion of their service. You'll ensure each customer receives the highest level of service and support, making their experience with us seamless and satisfactory.
Key Responsibilities:
Customer Interaction : Respond promptly to customer enquiries via phone, email, and face-to-face interactions, ensuring accurate documentation of details in our systems. Booking Management : Efficiently schedule customer appointments and coordinate vehicle collections and returns. Communication : Keep customers informed throughout the process by liaising with our drivers and maintaining clear and proactive communication. Administration : Update insurance companies, manage computer systems/portals, and create job packs to ensure smooth operations. Performance Targets : Achieve daily Key Performance Indicator (KPI) targets to uphold operational excellence. Forecourt Management : Optimise space and workflow by moving vehicles on the forecourt as needed.About You
We’re looking for someone with the following qualities:
Administration Skills : Proficiency in MS Office applications and a knack for quickly learning new computer systems. Team Player : Ability to collaborate effectively within a team while also excelling in independent work. Self-Motivated : Proactive and driven individual with a hands-on approach to tasks and responsibilities. Local Area Knowledge : Preferably familiar with the local area for efficient transport logistics.Why Join Us?
Dynamic Work Environment : Be part of a fast-paced and supportive team. Professional Growth : Opportunities for continuous learning and career development. Customer-Centric : Make a meaningful impact by ensuring exceptional customer experiences.If you’re ready to take on the challenge of managing customer experiences and making a meaningful impact, we want you on our team
