Customer Service Officer
4 weeks ago
About the Role
Follow the Health & Safety guidelines to ensure that the building is safe for customers and staff Ensure that customer service is at a high standard to give customers the best experience when they come into the library Ensure that resources are in working order and report if not Work in collaboration with your Area Customer Services Manager to think of new initiatives for customers and staff Become a role model where your team are able to follow your work practice Manage, Organise and Lead Rhymetime and Storytimes. About Us Sutton’s Cultural Services are a part of the London Borough of Sutton. The service manages 8 libraries and 3 heritage houses. Sutton’s Cultural Services provides a year-round program of events, activities and social opportunities for all ages in Sutton's Library and Heritage Houses. Sutton’s Cultural Services maintains a high quality of service to their residents to exercise a welcoming environment. About You Passionate about our service and is willing to bring new ideas to engage the public Role model the core values and lead by example for your team Digital experience Communicate with the appropriate stakeholders (including the Area Customer Services Manager) to maintain and a safe & secure environment Strong IT literacy Be a good team player and ensure your team are working in line with the Service's values Be an ambassador for the service and promote what we do Be very organised and clear with your communications Must be able to lead a Rhymetime or Storytime Our Offer To YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.
Employees have access to a wide range of benefits, some of which include:
Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) Flexi-time (Please note, this applies to roles at grades 1-9 only) Three volunteering days per year in Sutton Comprehensive learning and development programme Local and national discounts for shopping, eating out and leisure activities Interest free season ticket loans Local Government Pension Scheme Car parking scheme Bicycle loan facilities and cycle to work scheme Zip car scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membership-
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