Customer Service Supervisor

2 weeks ago


Sutton, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Service Supervisor - £35-40k - Sutton
**Your new company**
A manufacturing and distribution business based in Sutton, are looking to recruit a Customer Service Supervisor. The organisation supply to a number of high street and national retailers, distributors and global FMCG's. They are a sustainable business witha clear commitment to the environment, selling a number of eco-friendly products.
**Your new role**
In this role you will be responsible for the day to day management of a team of 5. They handle all customer queries, manage national accounts and
- Manage team performance and KPI's
- Oversee quality of inbound and outbound calls, providing support/coaching where needed
- Handle escalated queries and investigate complaints
- Ensure prices, administration and customer records are maintained correctly
- Analyse and review sales data
- Support and direct the team to generate new business
- Provide quotes on new products or to new customers
**What you'll need to succeed**
You'll have previous experience in a similar role, having worked in customer service and supervised a team, managing KPI's and team performance. Experience dealing with retail or FMCG customers is a bonus but not essential. You will have strong MS Office andCRM skills, with the ability to pick up new systems/software quickly.
**What you'll get in return**
You'll receive an annual salary of £35-40k, with 23 days holiday (plus bank hols) and company pension scheme. Working hours are Monday to Friday, 9-5.30 with the option to work from home 1 day a week. Free parking is also provided.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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