GP Receptionist

2 weeks ago


Kingston upon Hull, United Kingdom The Bridge Group Practice Full time

Job summary

Responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

Main duties of the job

a. Maintain and monitor the practice appointment system.

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

d. Signpost patients to the correct service

e. The management of repeat prescriptions, ensuring they are processed accurately and efficiently.

f. Initiating contact with and responding to, requests from patients, team members and external agencies

g. Clinically code data on Systm1

h. Photocopy documentation as required.

i. Data entry of new and temporary registrations and relevant patient information as required.

j. Input data into patients healthcare records as necessary

k. Direct requests for information, , SAR, insurance/solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner.

m. Maintain a clean, tidy, effective working area at all times.

n. Monitor and maintain the reception area and notice boards.

o. Support all clinical staff with general tasks as requested.

p. Action incoming emails and correspondence as necessary

q. Scan patient related documentation and attach scanned documents to patients records.

r. Complete opening and closing procedures in accordance with the duty Rota.

About us

The Bridge Group Practice works withintwo purpose built premises in the West and North Hull. We serve 8500+ patients,we are part of the NEXUS Primary Care Network, comprising of 4 local practices.

We are a GMS practice. Our clinicalsoftware is Systm One and we are paper light. We achieve highly in QOF andprovide a range of Enhanced Services. Our inspection in 2016 was ratedGOOD but, our main strengths lie in our commitment to the ideals of atraditional family practice with strong ties in our local population and goodworking relationship with our neighboring practices.

We have an Advanced Nurse Prescriber,and a Nurse Practitioner In addition wehave two highly motivated and experienced nurses who, along with our two healthcare assistants take care of much of our long term conditions monitoring. Thepractice is fortunate in having excellent administration and reception staff atboth sites

Job description

Job responsibilities

Hours per week

Monday, Tuesday & Wednesday 8am- 6pm

You will be required to also work on a Saturday morning 9am -12pm, this will be on a rota basis, approximatley 3 a year

There may be, on occasion, a requirement tocarry out other tasks. This will be dependent upon factors such as workload andstaffing levels:

Person Specification

Experience

Essential

Refer to attached person specification

Desirable

Refer to attached person specification

Qualifications

Essential

Refer to attached person specification

Desirable

Refer to attached person specification
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