Customer Service Advisor

1 month ago

Waterlooville, United Kingdom Rafferty Resourcing Full time

Customer Service AdvisorPermanent Waterlooville

We areseeking a Customer Service Advisor for a company based inWaterlooville. The position is a mix of account management orderprocessing customer service and administration. This role involvesinteracting with customers both over the phone and via emailoffering pricing information and creating personalised quotes tomeet the specific needs of each business. The company is committedto its employees professional growth offering outstanding trainingprogrammes a supportive and friendly team environment andopportunities for longterm careerdevelopment.

TheRole:

This position involvescommunicating with customers and suppliers via phone calls (andemail too). Although emailing is an option (and most things aredone this way) due to time constraints during the day making aquick phone call is preferred. We are looking for someone confidentenough to handle this aspect such as following up with a deliveryprovider or contacting a customer for essential order details.While sending an email might cause delays a brief phone call canresolve matters swiftly.

  • Managing yourdesignated key customer accounts
  • Speaking toyour customers regarding their orders ensuring the informationrelating to the order is accurate and that the customer has beenquoted correctly
  • Providing pricing and productinformation to your customers viaemail
  • Responding to emails and taking incomingphone calls
  • Updating the quotation system withinformation such as volume quantities and technicalspecifications
  • Matching invoices with deliverynotes
  • Collaborating with the wider teamregarding stock updates and deliveries
  • Ensuringall customer information is entered accurately on the CRMsystem

ThePerson:

We are looking forindividuals who can bring a diverse set of strengths to the team.If you have a background in kitchen furniture or carpet retailsettings or if you have experience in commercial or manufacturingroles that involve order processing and managing repeat customerswe encourage you to apply. Here are some key skills and attributeswe are seeking in potentialcandidates:

  • Strong customer serviceskills: Ability to handle enquiries resolve issues and provideexceptional service to customers
  • Proficiency inorder management: Experience in processing orders accurately andefficiently ensuring timely delivery and customersatisfaction
  • Problemsolving skills: Capacity totroubleshoot issues address customer concerns and find solutions tomeet customer needs
  • Communication skills:Effective verbal and written communication to interact withcustomers colleagues and suppliers
  • Team player:Willingness to collaborate with team members support colleagues andcontribute to a positive workenvironment
  • Numeracy: Having a strong grasp ofnumbers would be helpful for accurately calculating costs forclients (although full training isprovided).

AdditionalInformation

  • This is afull time office based role
  • Hours of work arebetween 8.30am and 5pm (8.30am to 4.30pm or 9am to5pm)
  • Early Friday finish (on rota) if workingcompressed hours
  • No weekendworking
  • Salary up to 29000 depending onexperience
  • Flexibleholidays
  • Increasing holidayentitlement
  • Additional days holiday for yourbirthday
  • Life insurance company pensionscheme
  • Discount shopping via Perks atWork
  • Casual dress on aFriday

Remote Work :

No

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