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Ward Receptionist Neonatal Intensive Care Unit
3 months ago
Job summary
The role is important for the smooth running of this busy intensive care area. Whilst working under the direction of the ward sister and supporting a multi-disciplinary team with receptionist duties, you will be expected to show initiative and communicate well, both in writing and verbally. The post holder does require computer literacy and full training to use the hospital systems will be given. The unit cares for premature or sick babies and this may be stressful to some applicants.
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
A receptionist is required to complete the team. The post involves shift work working as part of a 7-day rota (which includes Bank Holidays) typically covering 8am - 8pm Mon-Fri; and 8am - 4pm Sat & Sun.
As part of the MNR expansion this service will grow to incorporate 24-hour service over 7 days including shifts for days, nights and weekends
We expect you to be caring, enthusiastic and well motivated. You'll need to demonstrate effective written and verbal communication skills. You'll also manage to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards.
About us
To liaise with other Receptionists to ensure a continuity of service.
To meet and greet all callers to the neonatal unit personally or by phone in accordance with the Trust's values, beliefs and behaviours.
To receive incoming telephone calls and relay messages appropriately. When taking laboratory results, to read them back to the technician to confirm accuracy and hand directly to nursing or medical staff.
To facilitate the access of patients and visitors to and from the neonatal unit using the security doors.
To ensure that visitors receive accurate directions to where their relatives are located on the ward.
Job description
Job responsibilities
Please see job description.
To make necessary arrangements for the admission, transfer and discharge of babies. To check that all documentation has been completed, both in medical records and on the Medway PAS system.
To keep all medical records in an orderly and presentable form, including correctly identifying all history sheets and investigation reports, and inserting them in the correct order. Keeping the notes trolley clean and free from dust.
Person Specification
Training and Qualifications
Essential
2 GCSE's including English at Grade C or above or equivalent RSA II Word Processing / Typing Evidence of personal development
Experience
Essential
Customer Care Experience Previous work in a healthcare setting
Communication & relationships
Essential
Excellent telephone skills Interpersonal skills Demonstrate ability to communicate at all levels Awareness of equality, diversity, privacy and dignity rights
Analytical and Judgement Skill
Essential
Able to demonstrate working as part of a team Able to use own initiative
Planning and organisation
Essential
Able to work under pressure Ability to prioritise own workload Able to cope with unpredictable workloads
Physical skills
Essential
Of good general health Good keyboard skills Able to lift heavy notes Good mobility
Other requirements
Essential
Be prepared to work full rotational shifts Abilityto cope with daily exposure to emotional situations