NWL Palliative and End of Life Care

Job summary

*This role is offered via Macmillan Cancer Support

Job Title: NWL Palliative and End of Life Care (PEOLC)Transformation Lead

NHS AfC: Band 8A

Contract: 12 month contract with option to extend

Responsible to: Royal Trinity Hospice

Accountable to: Jane Wheeler, NWL ICB Programme Director

Responsible for: Supporting NWL implementation of the newmodel of care for adult community based specialist palliative care across allproviders

Location: all provider bases and the 15 Marylebone Roadoffice of the NWL ICB

Main duties of the job

The North West London Palliativeand End of Life Care (PEOLC) Transformation Lead hosted by Royal TrinityHospice will be primarily responsible for supporting the implementation of thenew adult community specialist palliative care model across the ICS.

Youwill bring together statutory and non-statutory partners, including thecharitable hospice sector, across health and care to embed local priorities tobring about quality improvement in community based specialist palliative carefor the local population.

The post holder will support the statutory coreresponsibility of the Integrated Care System (ICS) to ensure that system wideaccessible high quality, safe palliative, and end of life care, tailored to theneeds of the individual (Health and Care act 2022) is available.

Main duties

Lead on the implementation of the new model of carefor adult (18+) community-based specialist palliative care services across NWL,addressing the eight key issues and developing the five enablers transformationalwork for successful delivery. Facilitate coordination and collaboration amonghealthcare stakeholders for an integrated approach to delivering the enablerswhich underpin the new model of care addressing inequalities, commonapproaches to training, digital and information management, and workforcedevelopment Develop a programmatic approach to the workrequired across NWL to deliver on the changes agreed in the new model of careand ensure clear ownership and timelines for change.

About us

North West LondonIntegrated Care Boards (NWL ICB) vision is to ensure all NW London residentsand their family/ carers/ those important to them have equal access to highquality palliative and end of life care and support for adults (18+), that issustainable and coordinated, and which from diagnosis through to bereavementreflects their individual needs and preferences. To achieve this vision, theprogramme includes the following work streams:

Support more people to receivecare and die in their place of choice Improve equity and equality ofaccess to Palliative and end of life services for all NWL residents Improve outcomes for patients andtheir families/carers/those important to them who are accessing our palliativeand end of life care services Mitigate health inequalities inrelation to services and meeting needs for NWL residents Job description

Job responsibilities

COMPETENCYBASED KEY DELIVERABLES

Generalresponsibilities:

Responsible and accountable for decisionsmade during the course of their duties, escalating significant issues whereappropriate. Taking responsibility for theimplementation of one or more plans which align to this strategy Management of members of staff asrequired including through a matrix approach with the wider ICB team Can demonstrate and deliver acutebusiness acumen in their area of responsibility ensuring value for money,understanding the business of partners and the driving factors for delivery inmultiple sectors Strong overall programmemanagement of delivery of change across a range of infrastructure related areas with a particular focus on inequalities

Key job specifics and responsibilities:

Provideleadership and support to statutory and non-statutory organisations in terms ofimplementation of the new model of care across the system

Promoting equality and reducing inequalities

Implementationof the new model of care for community based specialist palliative care will considerthe following:

To work withpeople of lived experience and support to reduce health inequalities andinequities of access to services To upholdorganisational policies and principles on the promotion of equality To create aninclusive working environment where diversity is valued, everyone cancontribute, and everyday action ensures we meet our duty to uphold and promoteequality.

Working with Others

Todevelop relationships and links with:

RegionalPEOLC Strategic Clinical Network (SCN) team MacmillanTransformation National Lead Other ICSMacmillan transformation leads Key ICBprogramme teams Providerrepresentation (, tertiary hospital, district general hospitals, communitynursing services, hospices) Voluntary/Communityor Social Enterprise (VCSE) representation People withlived experience of palliative and end of life care (as patient or carer) Localauthority (, social care) representative Pharmacyrepresentation

KeyFunctional Responsibilities

Operational

Tooversee the implementation of the new model of care, engage and liaise with keystakeholders, in particular:

To supportthe strategic direction and implementation of the new model of care To supportthe identification and sharing of best practice# To operate ina highly political and sensitive environment Support theportfolio of initiatives in demonstrating value for money for the current spendthrough tracking, managing, and delivering agreed benefits. ProjectManagement Implementationof the new model of care for community based specialist palliative care reflectPEOLC national and local priorities Lead andco-ordinate the delivery of project plans, allocating tasks as appropriate,identifying risks, issues, and dependencies, considering best practice andcurrent options, and ultimately making decisions in the best interest of theproject Pro-activelymanage stakeholders, respond to, and resolve conflict between differentstakeholders when this arises through facilitation or other appropriatemechanisms Produce ahigh standard of work supporting the delivery of projects on time and in acost-effective manner Maintain theproject initiation document and associated plans with regular team meetings tomonitor progress and resources Ensure theflexibility of the project if required to meet conflicting/changingrequirements. Responsiblefor the planning and organisation of numerous events/meetings. Ensuringcommunication tools are used to their maximum value for circulating theminutes, agenda, and presentations in a timely manner Demonstrateeffective stakeholder management across departments and at all levels Ensure thatthe projects maintain business focus, have clear authority and that thecontext, including risks, are actively managed in alignment with the strategicpriorities of the PEOLC programme

Financial and Physical Resources

Act in a waythat is compliant with Standing Orders and Standing Financial Instructions inthe discharge of budget management responsibilities where appropriate Responsiblefor ensuring adherence to the budget and ongoing monitoring of expenditureagainst budget and ensuring the appropriate documentation is available forscrutiny where appropriate Responsiblefor making recommendations, providing advice and able to prepare strategicreports/briefings for the Head of Department, Steering/Reference Groups andothers as required

Staff Management

To forgepositive working relationships, to support an effective matrix approach toachieve role objectives To work in amatrix management style and to foster close working relations with othermanagers across the system To manage,motivate and develop staff within the team to ensure that they can deliver tothe best of their ability. Including the management of disciplinary proceduresas required, undertake staff consultation, and consider welfare and safetymatters, considering instructions and guidelines issued. InformationManagement Draftingreports summarising status on issues, appraising outcomes, and providingprogress reports for Macmillan, NWL ICB Programme Board and regional strategicclinical network Collate asrequired, qualitative and quantitative information and lead appropriateanalysis to develop robust business cases and contribute to project outcomes Analyse,interpret and present data to highlight issues, risks and support decisionmaking. Policyand Service Development Responsiblefor proposing and drafting changes, implementation and interpretation topolicies, guidelines, and service level agreements (SLAs) which may impact thedelivery of services Proposeschanges to own function making recommendations for other service delivery The postholder will need to maintain a good knowledge of emerging policies fromgovernment departments. This will assist in the thinking and definition of strategydiscussions with stakeholders across the programme.

Planningand Organisation

Contribute tothe strategic planning of team projects, identifying interdependencies acrossprojects/functions, potential impacts on wider organisation, resourcerequirements and building in contingency and adjustments as necessary Contribute tothe development of performance and governance strategies and the developmentand implementation of improvement programmes Contribute toshort-, medium- and long-term business plans, achieving quality outcomes. Person Specification

Qualifications

Essential

Educated to Masters level or equivalent level of experience working at a senior level, supported by a project management qualification for example PRINCE2, Agile or Managing Successful Programmes (MSP). OR Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience.

Desirable

Registered healthcare professional with relevant professional registration (such as nurse, occupational therapist etc.) or a manager with relevant healthcare experience.

Experience

Essential

Experience of cross organisational or system wide transformation. Substantial experience of working in the PEOLC specialism. Experience of leading, managing and delivering significant change projects involving stakeholders.

Skills

Essential

Project and programme management skills and experience. Well-developed interpersonal and communication skills Present complex, sensitive, or contentious information with senior stakeholders Highly developed negotiation skills which need to overcome significant barriers to acceptance. Advanced IT skills in Microsoft Office

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