Collections Strategy Specialist
2 months ago
Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
The role:
The Collections Strategy Specialist will be responsible for developing, delivering, and optimising Starling’s collections strategies. The role requires a strategic thinker with good analytical skills, a natural curiosity/problem-solving mindset, and a good understanding of the regulatory landscape.
A working knowledge of Retail Collections strategy is essential and knowledge of SME Collections strategy is beneficial but not essential.
You will be expected to work from the Manchester office twice a week, as well as the Cardiff office once a month.
Key Responsibilities:
Design and implement comprehensive collections customer strategies tailored to different customer segments Continuously review and refine the collections strategy to improve recovery rates and drive good customer outcomes.Performance Analysis:
Use data-driven insights to identify trends, opportunities and areas for improvement. Undertake strategy performance and execution monitoring through the use of data and account level assessmentsRegulatory Compliance:
Ensure all collection strategies comply with relevant UK regulations and industry standards. Stay updated on changes in legislation and regulatory requirements affecting Collections and customers in financial difficultyStrategy Design:
Develop strategies that balance effective debt recovery with maintaining good customer outcomes Implement customer-centric approaches to collections that are empathetic and fair.Stakeholder Management:
Collaborate with internal stakeholders, including Risk, Compliance, Legal, and operations, to ensure a coordinated approach to collections Work closely with operations and other support teams to ensure strategies are embedded.Requirements
Skills:
Analytical mindset with a natural intellectual curiosity Comfortable working in a fast paced environment and ability to support across a number of pieces of work both BAU and strategic enhancements Excellent communication skills and the ability to tailor messages across a range of stakeholders Ability to work with technology teams to look at ways to enhance the collections strategy (engineering/data science)Key Competencies:
Strategic Thinking: Ability to develop long-term strategies that align with business objectives Analytical Skills: Using data to understand the effectiveness of strategies and drive enhancements Adaptability: Flexibility to adapt to changing regulatory landscapes, market conditions, and business needs Innovation: Drive to implement innovative solutions and improve existing processes.Benefits
25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day’s holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingAbout us:
You may be put off applying for a role because you don't tick every box. Forget that While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch ’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.-
Collections Strategy Specialist
2 months ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and delivering comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement customer-centric...
-
Collections Strategy Specialist
2 months ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and delivering comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement customer-centric...
-
Collections Strategy Specialist
1 month ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...
-
Collections Strategy Specialist
1 month ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...
-
Collections Strategy and Recovery Specialist
3 weeks ago
Manchester, United Kingdom Starling Bank Full timeAt Starling Bank, we're looking for a skilled Collections Strategy Specialist to join our team. This role is a fantastic opportunity to develop and deliver comprehensive collections strategies that drive good customer outcomes and improve recovery rates.About the Role:The successful candidate will be responsible for designing and implementing...
-
Collections Strategy Specialist
1 month ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you will be responsible for developing and implementing comprehensive collections strategies that balance effective debt recovery with maintaining good customer outcomes.Key ResponsibilitiesDesign and...
-
Collections Strategy Specialist
1 month ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you will be responsible for developing and implementing comprehensive collections strategies that balance effective debt recovery with maintaining good customer outcomes.Key ResponsibilitiesDesign and...
-
Collections Strategy Specialist
2 months ago
Manchester, United Kingdom Starling Bank Full timeHello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...
-
Collections Strategy and Recovery Specialist
3 weeks ago
Manchester, United Kingdom Starling Bank Full timeAt Starling Bank, we're on a mission to radically reshape banking, and we're looking for a talented Collections Strategy Specialist to join our team.About the Role:The Collections Strategy Specialist will be responsible for developing, delivering, and optimising Starling's collections strategies. This role requires a strategic thinker with good analytical...
-
Collections Strategy and Recovery Specialist
3 weeks ago
Manchester, United Kingdom Starling Bank Full timeWe're seeking a Collections Strategy and Recovery Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and delivering comprehensive collections strategies that balance effective debt recovery with maintaining good customer outcomes.About the Role:The ideal candidate will have a strong...
-
Collections Strategy and Recovery Specialist
3 weeks ago
Manchester, United Kingdom Starling Bank Full timeHello, we're Starling Bank. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone.The Role:The Collections Strategy Specialist will be responsible for developing, delivering, and optimising Starling's collections...
-
Collections Data Specialist
4 weeks ago
Manchester, United Kingdom The University of Manchester Full timeAbout the RoleWe are seeking a highly skilled and motivated Collections Data Specialist to join our team at The University of Manchester Library. As a key member of our Collection Strategies Directorate, you will play a critical role in helping us manage our vast and rich collections to deliver a world-class library and information service.As a Collections...
-
Collections Data Specialist
4 weeks ago
Manchester, United Kingdom The University of Manchester Full timeAbout the RoleWe are seeking a highly skilled and motivated Collections Data Specialist to join our team at The University of Manchester Library. As a key member of our Collection Strategies Directorate, you will play a critical role in helping us manage our vast and rich collections to deliver a world-class library and information service.As a Collections...
-
Collections Strategy and Recovery Professional
2 weeks ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a talented Collections Strategy and Recovery Professional to join our team at Starling Bank. As a strategic thinker with excellent analytical skills, you'll be responsible for developing, delivering, and optimising our collections strategies.Key ResponsibilitiesDesign and implement comprehensive collections customer strategies...
-
Collections Data Specialist
2 weeks ago
Manchester, United Kingdom The University of Manchester Full timeThe University of Manchester Library is a National Research Library and a leading academic library in the UK. Our vast and rich collections are a key part of our mission to deliver a world-class library and information service for the university.We are seeking a skilled Collections Data Specialist to join our Collection Strategies Directorate. The successful...
-
Collections Specialist
3 weeks ago
Manchester, United Kingdom Arrow Global Group Full timeWe're looking for a skilled Collections Specialist to join our team at Arrow Global Group. As a Collections Specialist, you'll be responsible for building strong relationships with our customers based on trust. You'll work closely with them to understand their individual financial situations and help them get back on track with their finances.Our passion for...
-
Collections Specialist
1 month ago
Manchester, United Kingdom CV-Library Full timeAs an Outbound Debt Specialist, you will be responsible for contacting individuals with outstanding arrears, negotiating payment terms, and securing payment. You will work to recover debts on behalf of the companies clients, utilising a customer-focused approach to resolve payment issues while adhering to company policies. This role will be based on site in...
-
Collection Specialist
5 months ago
Manchester, United Kingdom Page Personnel Full timeHybrid working (3 days in office, 2 from home) - Basic salary of £22k + monthly bonus **About Our Client**: This organisation is a well-established entity in the financial services industry as a market leader business & consumer recovery agency. With a workforce of over 1,000 UK employees, this company prides itself on providing top-tier customer service...
-
Collections Data Specialist
3 weeks ago
Manchester, United Kingdom The University of Manchester Full timeThe University of Manchester Library is a National Research Library and one of the largest academic libraries in the UK. Our vast and rich collections are a key part of delivering a world-class library and information service for the university. We are committed to meeting the learning, teaching, and research needs of our members, as well as widening access...
-
Data Collection Specialist
1 week ago
Manchester, United Kingdom White Swan Data Full timeJob DescriptionWe are seeking a highly motivated and detail-oriented individual to join our team as a Data Collection Specialist. As a Field Intelligence Analyst, you will be responsible for collecting, researching, and analyzing prices from a selection of sportsbooks. This role is perfect for someone who thrives in a fast-paced environment and is...
