Collections Strategy and Recovery Specialist

3 weeks ago


Manchester, United Kingdom Starling Bank Full time

We're seeking a Collections Strategy and Recovery Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and delivering comprehensive collections strategies that balance effective debt recovery with maintaining good customer outcomes.

About the Role:

The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work with technology teams to enhance the collections strategy. You'll be comfortable working in a fast-paced environment and able to support across a number of pieces of work both BAU and strategic enhancements.

Key Responsibilities:

  • Design and implement comprehensive collections customer strategies tailored to different customer segments
  • Continuously review and refine the collections strategy to improve recovery rates and drive good customer outcomes
  • Use data-driven insights to identify trends, opportunities, and areas for improvement
  • Ensure all collection strategies comply with relevant UK regulations and industry standards

Requirements:

  • Analytical mindset with a natural intellectual curiosity
  • Excellent communication skills and the ability to tailor messages across a range of stakeholders
  • Ability to work with technology teams to look at ways to enhance the collections strategy

Benefits:

  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day's holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary & group income protection
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care

About Us:

We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use, and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff, and Manchester offices.



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