Collections Strategy and Recovery Specialist
3 weeks ago
We're seeking a Collections Strategy and Recovery Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and delivering comprehensive collections strategies that balance effective debt recovery with maintaining good customer outcomes.
About the Role:
The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work with technology teams to enhance the collections strategy. You'll be comfortable working in a fast-paced environment and able to support across a number of pieces of work both BAU and strategic enhancements.
Key Responsibilities:
- Design and implement comprehensive collections customer strategies tailored to different customer segments
- Continuously review and refine the collections strategy to improve recovery rates and drive good customer outcomes
- Use data-driven insights to identify trends, opportunities, and areas for improvement
- Ensure all collection strategies comply with relevant UK regulations and industry standards
Requirements:
- Analytical mindset with a natural intellectual curiosity
- Excellent communication skills and the ability to tailor messages across a range of stakeholders
- Ability to work with technology teams to look at ways to enhance the collections strategy
Benefits:
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care
About Us:
We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use, and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff, and Manchester offices.
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Collections Strategy and Recovery Specialist
3 weeks ago
Manchester, United Kingdom Starling Bank Full timeAt Starling Bank, we're looking for a skilled Collections Strategy Specialist to join our team. This role is a fantastic opportunity to develop and deliver comprehensive collections strategies that drive good customer outcomes and improve recovery rates.About the Role:The successful candidate will be responsible for designing and implementing...
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Collections Strategy and Recovery Specialist
3 weeks ago
Manchester, United Kingdom Starling Bank Full timeAt Starling Bank, we're on a mission to radically reshape banking, and we're looking for a talented Collections Strategy Specialist to join our team.About the Role:The Collections Strategy Specialist will be responsible for developing, delivering, and optimising Starling's collections strategies. This role requires a strategic thinker with good analytical...
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Collections Strategy and Recovery Specialist
3 weeks ago
Manchester, United Kingdom Starling Bank Full timeHello, we're Starling Bank. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone.The Role:The Collections Strategy Specialist will be responsible for developing, delivering, and optimising Starling's collections...
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Collections Strategy and Recovery Professional
2 weeks ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a talented Collections Strategy and Recovery Professional to join our team at Starling Bank. As a strategic thinker with excellent analytical skills, you'll be responsible for developing, delivering, and optimising our collections strategies.Key ResponsibilitiesDesign and implement comprehensive collections customer strategies...
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Collections Strategy Specialist
2 months ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and delivering comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement customer-centric...
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Collections Strategy Specialist
2 months ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and delivering comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement customer-centric...
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Collections Strategy Specialist
1 month ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...
-
Collections Strategy Specialist
1 month ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and implementing comprehensive collections strategies that drive good customer outcomes and improve recovery rates.Key ResponsibilitiesDesign and implement...
-
Collections Strategy Specialist
1 month ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you will be responsible for developing and implementing comprehensive collections strategies that balance effective debt recovery with maintaining good customer outcomes.Key ResponsibilitiesDesign and...
-
Collections Strategy Specialist
1 month ago
Manchester, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you will be responsible for developing and implementing comprehensive collections strategies that balance effective debt recovery with maintaining good customer outcomes.Key ResponsibilitiesDesign and...
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Collections Strategy Specialist
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Collections Strategy Specialist
2 months ago
Manchester, United Kingdom Starling Bank Full timeHello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...
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