Collections Strategy Specialist

4 days ago


Manchester, United Kingdom Starling Bank Full time
About the Role

We're seeking a highly skilled Collections Strategy Specialist to join our team at Starling Bank. As a key member of our collections team, you'll be responsible for developing and delivering comprehensive collections strategies that drive good customer outcomes and improve recovery rates.

Key Responsibilities
  • Design and implement customer-centric collections strategies tailored to different customer segments
  • Continuously review and refine the collections strategy to improve recovery rates and drive good customer outcomes
  • Use data-driven insights to identify trends, opportunities, and areas for improvement
  • Ensure all collection strategies comply with relevant UK regulations and industry standards
Requirements
  • Analytical mindset with a natural intellectual curiosity
  • Excellent communication skills and the ability to tailor messages across a range of stakeholders
  • Ability to work with technology teams to enhance the collections strategy
  • Strategic thinking, adaptability, and innovation
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible working arrangements
About Us

At Starling Bank, we're on a mission to radically reshape banking. We're a fully licensed UK bank with a culture and spirit of a fast-moving, disruptive tech company. We're proud to bring together people of all backgrounds and experiences who love working together to solve problems.



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