Functional Business Trainer

1 month ago


Ipswich, United Kingdom Drax Group Full time
About the Role:

This is an exciting time to join the Business Services &Performance team…

Asa FunctionalBusiness Trainer, you’ll be responsible for training operationalstaff at induction and following system updates and enhancement. Reporting tothe Business Training Manager, you’ll support the delivery of operationaltraining for a £2bn turnover business.

Working in a small team to co-ordinate day 1induction for DESL staff, you’ll deliver training for Operations teams andensuring relevant skills are maintained. Stakeholder engagement will be key,identifying training requirements and providing suitable recommendations,including pro-active planning for delivery.

Thisrole offers you the freedom to design, implement and delivertraining, overseeing creation and maintenance of BPDs, and developing trainingsessions and material for operational teams across the end-to-end customerjourney.

About You

There’s a couple of must haves…

Knowledge of the retail (B2B)energy sector is a must, as is experience of process improvement and Lean/OEmethods and tools. You’ll have previous experience of training delivery andmaterial creation, and be able to coach, plan workshops and facilitate.

Workingcollaboratively with stakeholders and cross-function teams in a teamenvironment, you’ll display strong communication and interpersonal skills,challenging confidently where necessary and have the ability to interact andinfluence at all levels.

Andfinally, it goes without saying that you’llbe driven and enthusiastic, persistent in your approach and deliver againstagreed business objectives. With strong communication and interpersonal skills,you’ll thrive in a team environment, promoting collaboration with stakeholdersand cross-function teams.


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