Senior Retail Business Manager

2 months ago

Lyne, United Kingdom SAMSUNG Full time

Position Summary

Why join our team?
Samsung has been the market leader in TV for the past 18 years. We continually push the boundaries of technology to bring meaningful innovation to the market and inspire consumers The role of the European Visual Office (EVO) team is to provide guidance, coordination and leadership on behalf of our HQ in Suwon and in support of our Subsidiaries across Europe. The team is working very closely with our internal partners and is the central team driving the localisation of the global sales and marketing strategy for our TV/AV business. EVO focuses on the retail and online channels to deliver the sales results through excellent execution of the consumer proposition.

Role and Responsibilities

Your key responsibilities

European Key Accounts

Monitor and forecast meaningful metrics by Key Account, establish a deep understanding of business performance and find opportunities for growth.

Liaise with Subsidiary Key Account Managers and broader teams to understand, align and guide product strategies. A big focus of the role is identifying and expanding Best Practices.

Support Quarterly Business Reviews with customers, be responsible for the preparation of insights and recommendations for practical initiatives to drive performance.

Share monthly sales performance reports vs target identifying root cause for gaps, raising potential issues and recommending appropriate actions.

Drive customer specific initiatives and supervise execution e.g. pan EU promotions.

Engage with EU Customers at Mid-Senior Level as required and support discussions.

New Channel/Operators Development

Act as the business lead for opening up new channels for Samsung’s TV/AV category, develop Business Development strategies and plans in alignment with business goals and support Subsidiaries in execution.

Monitor trends and developments in European retail landscape, assess its impact on our business and develop an approach to identifying and prioritising target partners to uncover new business opportunities.

Drive recruitment of partners in alignment with EVO Strategy and GTM Plans, find opportunities for European collaborations in new channels, and independently engage with Mid-Senior Level of potential partners to progress the collaborations and define the European initiatives for local execution.

Utilise excellent stakeholder management skills to build strong relationships with local Subsidiaries, track local efforts to open new channels/grow in Operators channel, identify validated business models and support Subsidiaries in expanding standard processes.

Be responsible for maintaining weekly/monthly/quarterly reports and ensuring deadlines are met when requested.

Market Sensing & Executive Reporting

Track market, competitor, channel developments, and share with wider organisation your assessment on short and long term implications to the business.

Support the EVO Team to develop content for executive presentations, customer meetings, Subsidiary workshops and Subsidiary specific performance reviews.

Skills and Qualifications

What we need for this role

Demonstrated ability in a commercial/product management role – ideally in a multi-cultural / Pan-European environment.

Strong understanding of the European retail landscape is required and good understanding of retail critical metrics is preferred.

Ability to collaborate with channel partners, internal account managers, product management and marketing departments.

Excellent communication and presentation skills and the ability to network and handle a diverse set of team members across international cultures.

Outstanding attention to detail, with the ability to simultaneously balance multiple complex work streams across a large matrix organisation.

Excellent analytical skills with the ability to evaluate quantitative and qualitative data sets and distil to clear and concise insights that inform commercially valid proposals.

Excellent PowerPoint and Excel skills are required.

Being Self-motivated; can work well independently but also cooperate well with others.

Being passionate about technology and wanting to make a difference.

Frequent travelling will be required.

What does success look like?

Independently delivering insights and recommendations on commercial performance and opportunities for the business.

Becoming familiar with internal tools, reports, dashboards and working with the team to improve reporting and insights.

Developing relationships with the country teams to guide them on strategic direction but also formulating market and competitive insights.

Drive business improvement via expansion of standard processes, best practices and acceleration of initiatives in retail.

Enjoy your job, believe in what you are doing and being able to deliver it with passion.

Benefits of working at Samsung include

Hybrid working - 3 days in the office and 2 days at home per week

Bonus scheme linked to individual, team and company performance

Car allowance

Healthcare cash plan or private medical – family cover

Income protection

Enhanced pension contribution

Three volunteering days each year

Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more

Holiday - 25 days plus bank holidays and an additional day off for your birthday

Access to discounts on a wide range of Samsung products

Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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