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Senior Sales Account Controller

4 months ago

Cwmbran, United Kingdom Safran Seats Full time

Job Description

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.

At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

The purpose of this role is to facilitate the sales order demand and provide customer support for installation support; supplier sales deliveries; commitment letter requirements and ad hoc sales as required.
Processing distribution orders for demand across SGB, including the processing and coordinating of the loading and shipping of global Aftermarket demand and liaising cross functionally to provide updates communication on order status. The Senior Sales Account Controller, understand the business and the affiliated processes to the function and support team members.

Key Responsibilities and Duties
- Sales Order Processing, Distribution Order and RMA processing
- Ensuring MRP and other systematic actions are completed in a timely manner
- Monitoring Sales and Distribution Order progress and ensuring departmental
objectives are being implemented, e.g. OTIF
- Maintaining accurate records of customer details, requests, quotations and orders
- Communicating professionally, effectively and efficiently with customers both in
person and by telephone/Teams/e-mail
- Compiling and providing progress reports to customers
- Flexibility to respond to AOG (Aircraft on Ground) requests
- Working to achieve agreed departmental objectives and customer requirements,
through co-operation with both customers and cross functional departments
- Undertaking any other duties that may arise from time to time that are consistent
and commensurate with the overall purpose of the post
- Provide KPIs to demonstrate performance status and highlight key issues,
providing recommendations for continual improvement
- Set up, maintain and document systems and operating procedures as required

Complementary Description

Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.

We focus on:

Our people
These are our four People Fundamentals that underpin everything we do at Safran:
• We believe in and fostering the conditions for diversity and inclusion to thrive
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support between you and your colleagues
So you'll be supported every step of the way

Sustainability
Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.

Global Mobility
As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.

Job Requirements

Good level of ERP understanding
General manufacturing awareness (an understanding the general principles of manufacturing)
Intermediate Excel User
Minimum 2 years experience of aftermarket
Good standard of English and numeracy
Customer Focused
Continual Improvement Attitude
Able to prioritise workload
Comfortable communicating at various business levels to include internal and external customers
Flexibility to support AOG
Problem solving mindset

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you

Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran:
• We believe in and promote diversity and inclusion as key values across our business
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support for you and your colleagues

As a valued member of our team, these are just a few of the benefits you'll receive:
• 25 days holiday + UK Bank Holidays
• Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
• Career Progressions opportunities such as company sponsorship and further training courses
• Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working
• Equality & Diversity initiatives with internal groups for workplace engagement and involvement
• STEM engagement with schools, colleges and universities and Charitable activities for all

Please apply and submit your CV today Once your CV has been reviewed, we will contact you with the next stages.

We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work.

Specificity of the job

N/A