Contact Centre Sales Advisor

4 weeks ago

York, United Kingdom Benenden Health Full time

It's never been a better time to join Benenden Health. We're a not-for-profit business focusing on doing the best for all our members. Right now, we're working hard to make Benenden Health less of a well-kept secret and more of a Healthcare provider of choice.

Benenden Health has exciting opportunities within its membership team, based in York, joining potential members and retaining existing members.

Working on the telephone, you will have the potential and passion to deliver to targets in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience.

This role is essential to the successful journey of our members and the future of our outstanding business.

These positions are full time working 37.5hrs per week 9am 5pm Monday to Friday, based in our York office.

A full induction programme and ongoing training will provide you with an extensive knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 5 weeks of full-time training Monday to Friday, 9am-5pm, starting on Monday 14th October 2024 until Friday 15th November 2024. You must be available for the whole training period and have no annual leave during this time.


Contact Centre Sales Advisor role:

You will speak to new and existing members through warm inbound and outbound calls (no cold calling) by explaining the benefits of our products and services.

In line with company core values, you will promote services using your interpersonal skills and training, helping potential and existing members to understand the benefits of membership to secure new business and member loyalty. You will show genuine interest, respect, and care to establish trust and build rapport.

You will take responsibility for identifying your own performance and coaching requirements to enhance personal performance and development.

You will work effectively individually and as part of a team striving to deliver an excellent member experience.


We are looking for applicants with:

  • Effective questioning and active listening skills.
  • Enjoy working in a sales driven environment with a focus on quality.
  • Self-motivated, professional, and resilient.
  • Excellent telephone manner and the ability to think on your feet.
  • Adept at presenting sales information in a concise manner
  • Capacity to perform with a high degree of accuracy.
  • Enthusiastic, dynamic, and positive attitude.
  • Strong negotiating and influencing skills.


If you are hardworking, confident and thrive off a challenge, we want to hear from you.


Benefits:

  • Opportunity to earn Quarterly Bonus up to an additional £4,000 pro rata per annum on top of £23,400 basic wage.
  • Up to 35 days holiday including bank holidays
  • No weekend or bank holiday working
  • Opportunity for hybrid working/York office working
  • In-role progression available through Development Matrix Scheme
  • Free Corporate Benenden Health membership
  • Free annual Benenden Prevention Plus health assessment
  • Free onsite car parking
  • Pension with up to 10% employer contributions
  • Extensive Rewards Package
  • Employee Assistance Program
  • Excellent training and career progression opportunities
  • Cycle to work scheme
  • Supporting local charities
  • Free onsite gym


For further information on this role, please refer to the Role Profile.

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