Business Support Officer

1 month ago

Solihull, United Kingdom Paragon Banking Group PLC Full time

About The Role

Brief description
Our Motor Finance Business Support Team are looking for someone with customer service experience who will adopt a methodical approach to work ensuring accuracy at all times. Are you this person? Do you have excellent administrative, communication and organisational skills?

Purpose of the role
You will be responsible for ensuring the timely processing of all loan payouts, new introducer applications, and introducer requests received into the Business Support area. You will ensure that the departments excellent standards of customer service and commitment to providing regular communication to our business introducers are maintained at all times. Possesses excellent administrative, communication and organisational skills, with the ability to work accurately, methodically and paying particular attention to detail.

The position will involve working some unsociable hours over a 6-day rota. Duties and responsibilities Awareness, understanding and contribution in achieving the business area’s objectives Achieve personal objectives set by the Business Support Manager Provide processing and administrative support to the Underwriters in respect of new business application processing Check and validate agreement and vehicle documentation for all application payout completions, undertaking all pre-completion checks, including fraud prevention and money laundering prior to funds release Operate within credit policy and lending guidelines and procedures at all times
Data entry, ensuring a high level of accuracy is maintained by achieving expected call and file audit scores Effective handling of incoming new lending enquiries Ensure all tasks are completed and delivered in line with agreed deadlines and service standards by maintaining high levels of productivity and team contribution Participate in meetings open and honestly through positive communication Attend training courses that are identified to assist in personal and role development Establish and maintain professional relationships with external service providers, introducers, and internal customers Being aware of and adhering to Paragons company values

About You

Skills Previous experience in a customer service and administrative environment Awareness and understanding of all prevailing regulatory and compliance requirements Strong attention to detail Ability to work within a team and on own initiative Ability to communicate clearly and concisely on all levels Computer literate with a working knowledge of MS Office applications Qualifications and experience
Previous experience in a customer service and administrative environment essential.

Working hours
37.5 hours per week on a rota basis, between the hours of Monday to Thursday, 8.30am to 7.00pm, Friday 8.30am to 6pm (one hour for lunch).
In addition to normal working hours, you may be required to work one in every six Saturdays, 10.00am to 5.00pm.

About Us

Paragon perks

Generous holiday allowance, with a day off for your birthday Paid community volunteering Company-wide, profit-sharing bonus Pension plan - we’ll contribute up to 10% of your annual salary Life assurance and personal accident cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

We welcome diversity and we care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Formed in 2020, our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience and ideas to build a more equal, diverse and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We offer a range of support to help you care for your wellbeing, from our free Employee Assistance Programme to our qualified Wellbeing team who are on hand to connect you with the help you need to get more out of life.

Be better

We want you to reach your potential and, as an Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.

Be a part of it

Our employees tell us that the best thing about Paragon is the people So, if you’re looking for an energetic, friendly team with a great set of values to help you take the next step in your career, apply now and let’s grow together

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