Client Partner
4 weeks ago
Location: Remote
Reportingto: Client ServicesLead
WhoWe Are
Are you adatadriven growth specialist looking for your next challenge Lookno further than Massive Rocket the UKbased Data and amp; CRMConsultancy thats taking the world bystorm
Withclients across Europe the US and Africa we help businessesunderstand their customers and drive predictable growth through ourcore services of CRM Automation and Data and amp;Analytics.
Ourinternational team renders services to a diverse range of clientsencompassing Financial Services Aviation Music Media Streaming andSports sectors. andnbsp;
WhatWe Offer
Fastmovingenvironment you will never stop learning andgrowing
Supportiveand positive work culture with an emphasis on ourvalues
International presence work with team members in Europe the US andaround the globe
100% remote forever
Flexible VacationPolicy
Careerprogression paths and opportunities forpromotion/advancement
Organised team events andoutings
Whatwere looking for
Weare looking for an experienced Client Partner to join our growingteam here at Massive Rocket.The Client Partner will develop andnurture trusted client relationships and grow revenues fromexisting clients whilst balancing new business efforts. andnbsp;
TheClient Partner will be will be the voice of the customer and ownendtoend responsibility for Profitability Client Engagement andCSat Growth and Operational Delivery with existing accounts andwill also play an active role in business developmentactivities.
TheClient Partner (jointly with the Practice Leads) will demonstratestrong industry POV and subject matter expertise with knowledge inCustomer Engagement Strategy and amp; Best Practice CRM platformmigration and execution Data Architecture and Martech CDPCEPMarketing Cloud. andnbsp;
TheClient Partner will be adept at consultative solutionsellingproviding solutions to complex client issues that drive mutuallypositive business outcomes in the customer experience domain. andnbsp;
TheClient Partner will be experienced in Account Management andfamiliar with Project Management principles with the ability toactively engage and collaborate with team members to cater toclients specific business needs. A team player who is confident totake the initiative assertive in challenging the status quo yetrespectful and can drive things forward working atpace.
Responsibilities
DrivingRevenue Growth and amp; Success on existingclients
Endtoendresponsibility for the success and growth of the engagement andaccount starting from initial meetings and proposal creation toaccount delivery and growth. andnbsp;
Determine thestrategic direction and tone for all clientaccounts.
Developing growth roadmap and managing end to end commercialretention renewal and expansion of all clientaccounts.
Establishing and maintaining the client relationship standard ofexcellence for theagency.
Managingsenior client expectations increasing client satisfaction andengagement.
Ensuring all projects are delivered as per client scope andbudgets; proactively managing client expectations in case of delaysand flagging risks and mitigationsperiodically
Actingas a point of escalation to address client feedback and proposeappropriatesolutions
Workingwith the delivery team to ensure projects are appropriately staffedand profitable.
Coaching and supporting the team to continuously improve thequality of the strategy and delivery on the clients business addingvalue at everytouchpoint
Managingtracking and reporting of performance to uphold team accountabilityand promote quality ofservice.
LeadingNew Business
Identifying and qualifying new business opportunities buildingimmediate confidence and trust with newprospects
CraftingPitch presentations Commercial Proposals and amp; Pricing with thesupport of the deliveryteam
Developingstrategic roadmaps and scoping new business projects with thesupport of the delivery team andnbsp;
Leadingnegotiations and closing contracts and Scope of Work with ClientProcurement Teams
Onboarding new clients ensuring successful transition from Sales toDelivery
Experience
10 years experience in a client facingrole
TechnicalEngineering or Technical MarketingBackground
Experience and expertise in at least 4 of the followingareas
Consulting /Business Analyst
Customer Engagement/Customer ExperienceStrategy
CRM
MarTech CDP CEPMarketing Cloud andnbsp;
Customer DataManagement
DataArchitecture/ DataWarehouse
DataAnalytics/Measurement/Reporting
Experience managing multiple complexprojects
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