Administration & Compliance Officer

1 day ago


Romford, United Kingdom North Street Medical Care Full time

Job summary

We have an exciting opportunity for an Administration & Compliance Officer to joinour friendly Practice team in Romford.

North Street Medical Care is a high achieving surgery with over 20,100 patients over two sites; North Street Practice and at the Chadwell HeathHealth Centre in Ashton Gardens. The candidate may be required to work at bothsites as requested.

The Administrator we are looking for must have goodcommunication skills, attention to detail, a 'can-do' attitude and is able to deal with bothpatients and surgery staff face to face and over the telephone in aprofessional manner.

The role is for 25 / 30 hours per week Monday to Friday at agreed times.

Main duties of the job

This is a broad ranging post of duties. Duties can include but arenot limited to, the processing of PMAR, SARs, patient registration (electronicand hard copy) in a timely manner, liaising with team members and externalagencies such as primary care and health authority in accordance with currentpolicies. Assisting the Operations Manager with compliance duties.

The canditate must be able to use Excel and Word to a good standard.

About us

Our clinical team includes, GPs, Nurse practitioner, Nurses, HCAs, Pharmacists and Paramedics. We are a training practice. We operate over two sites, which is at North Street and Ashton Gardens.

Job description

Job responsibilities

Please refer to our Job description attached to this advertisement.

It covers areas that aremore planned than responsive or service driven while, at the same time, oftenrequiring on the spot problem solving, quick responses and an operational style using initiative, apractical approach and the ability to communicate well and work as part of ateam.

Person Specification

Experience

Essential

Experience of working with the general public Experience of administrative duties Experience of working in a health care setting Attention to detail Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook EMIS Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

GCSE Mathematics & English (C or above) NVQ Level 2 in Health and Social Care

Skills and Knowledge

Essential

Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
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