Allocation & Void Officer

2 weeks ago


St Helens, United Kingdom Torus Group Full time

We have an exciting opportunity for a Voids & Allocations Officer to join our Lettings team within a fast-paced department.  The successful candidate will be an organised individual who will thrive in a in target driven environment whilst providing and promoting a professional service, ensuring customer expectations are managed and business objectives are met.

This is an important role which will include:

  • Monitoring the end-to-end process to ensure void properties within Torus are ready promptly and any areas for action are identified.
  • Processing notices to leave, keys received, making decisions on terminating tenancies, tracking the void, and working collaboratively with other teams to ensure turnaround times are efficient.
  • Signing up new tenants, issuing decorating vouchers and producing fobs to enable new tenants to access their new homes.
  • Conducting landlord checks on nominations from the Local Authorities respective waiting list in accordance with the allocations policies.

To be successful in the role you will:

  • Have previous experience of working in a high performing target driven, customer facing team ideally with a housing background. 
  • Demonstrate high levels of motivation and resilience combined with enthusiasm and commitment.
  • Have a proven ability to deliver a customer focused service.
  • Able to demonstrate working in a successful target driven environment.
  • Be confident when dealing with internal and external stakeholders.

PLEASE NOTE:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;

  • Right to work verification
  • Qualification certificate check
  • 2x Completed references
  • OH Health Questionnaire – Fit For Work
  • DBS check (if required for role)
  • Completion of all new starter documentation including signed T&C’s

Happy to Talk Flexible Working



  • St Helens, United Kingdom Torus Group Full time

    This role is a 18.5 hour job share.We have an exciting opportunity for a Allocations & Lettings Officer to join our Lettings team within a fast-paced department.  The successful candidate will be an organised individual who will thrive in a in target driven environment whilst providing and promoting a professional service, ensuring customer expectations...


  • St. Albans, United Kingdom Morgan Sindall Property Services Full time

    We are looking to recruit a Business Administration Apprentice at our office in Sandridge Park, St Albans. **About the Role** You’ll provide administration support to the Voids team; making up void packs, Phase 2 360 virtual tours, loading certifications, scanning completed voids packs onto the system, updating trackers, raising new voids and allocating...


  • St Helens, United Kingdom Torus Group Full time

    We are looking for an enthusiastic Trainee Tenancy Officer to join our St Helens Neighbourhood team. Our Trainee Tenancy Officer plays a key role in owning and resolving a variety of Neighbourhoods tasks working closely with relevant Officers in the team. This role will give you a platform to develop your skills and knowledge within Housing Services and...


  • St Helens, United Kingdom Glass Futures Full time

    **About us**: Glass Futures is a not-for-profit research and technology organisation, supported by multi-national brands and global companies in conducting collaborative innovative research in glass manufacturing, sustainability, and environmentally friendly projects, made possible by a significant private and public sector investment of over £50m+ over the...

  • Youth Justice Officer

    1 month ago


    St Helens, United Kingdom Peel Solutions Full time

    **We are currently recruiting for a Youth Justice Officer in Merseyside.** **Pay rate**:PAYE 15.62 per hour/UMB 19.54 per hour **Hours**: Office hours 09:00-17:30 **Contract duration**: Temporary ongoing **Purpose**: As a YJ Officer for the Youth Justice Service in our client’s area you will: Hold responsibility for developing a trauma-informed...

  • Youth Justice Officer

    1 month ago


    St. Helens, United Kingdom Novax Recruitment Full time

    As a Youth Justice Officer you will: Hold responsibility for developing a trauma-informed approach to individual assessment, planning & interventions with children & families who have Adverse Childhood Experiences (ACES). To work in conjunction with their Team Manager and Manager YJS to: - Manage a case load of youth justice children from diverse...


  • St Helens, United Kingdom Mitie Full time

    **Role Overview** The Facilities Coordinator role is to be the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the...


  • St Helens, United Kingdom St Helen Chamber Full time

    **Main duties & Responsibilities**: Assisting the team with general office duties including filing, scanning and photocopying Booking Appointments Answering the telephone and directing call to the correct department /person Allocating appointments in diaries Liaising with customers via reception duties to meet and greet clients Contacting customers over...

  • Accounts Assistant

    1 week ago


    St Helens, United Kingdom A & M Energy Solutions Ltd Full time

    We at A&M Insulations are fully accredited installers of Cavity Wall and Loft Insulation. Formed in 1973 as a family-run business, our continued understanding of our customer needs, combined with high levels of service and a cost-effective approach have been vital to the success achieved to date and therefore complementing our four plus decades of industry...


  • St Helens, United Kingdom A&M Insulations Ltd Full time

    We at A&M Insulations are fully accredited installers of Cavity Wall and Loft Insulation. Formed in 1973 as a family-run business, our continued understanding of our customer needs, combined with high levels of service and a cost-effective approach have been vital to the success achieved to date and therefore complementing our four plus decades of industry...


  • St Helens, United Kingdom Torus Group Full time

    The Safer Estates Team support Torus tenants from the negative effects of nuisance, anti-social behaviour and other tenancy breaches, using a range of early intervention tools to combat nuisance within our communities across Liverpool, St Helens & Warrington. This role will provide a high quality first point of contact and triage service for Torus tenants...


  • St Helens, United Kingdom Torus Group Full time

    The Safer Estates Team support Torus tenants from the negative effects of nuisance, anti-social behaviour and other tenancy breaches, using a range of early intervention tools to combat nuisance within our communities across Liverpool, St Helens & Warrington. This role will provide a high quality first point of contact and triage service for Torus tenants...


  • St Helens, United Kingdom Simpson Judge Full time

    The Role Working as part of a hardworking team, you will support the day-to-day running of the finance department for both the sales & purchase ledger, always ensuring control processes are followed and undertaking any other ad hoc duties within the finance team as and when required. Ideally, you will have experience using SAP and SAP Concur and be...


  • St. Austell, United Kingdom GM Services Cornwall Ltd Full time

    We currently have an opportunity in our Office for a Scheduling and Planning Administrator to join our friendly team. The role would include undertaking the following key activities and responsibilities: - Answering the Office phone and liaising with our customers and Engineers - Allocate and Schedule jobs to Engineers - Co-ordination of the Engineers,...

  • Transport Operator

    1 month ago


    Bury St. Edmunds, United Kingdom Reed Procurement & Supply Chain Full time

    Transport Operator Location: Bury St Edmunds **Salary**: 41k plus benefits Reed Procurement & Supply Chain are proud to be working with a high-class container haulage company. Who operate over 50 owned vehicles across all UK Ports. They pride themselves on their customer portfolio gained through their experience and flexible approach. What is involved? -...


  • St Helier, United Kingdom Apex Group Full time

    Senior Client Officer, Employer and Executive Solutions Location: St. Helier, Jersey Date Posted: Feb 17, 2023 **Description** The department provides trustee services to trust structures established by listed or private employers for the benefit of their executives or employees, for example, employee benefit trusts, international pension trusts and...

  • Trust Officer

    6 days ago


    St Helier, United Kingdom Citi Full time

    **Responsibilities**: - The Private Bank at Citi (CPB) is part of the Institutional Clients Group and offers a wide range of products and solutions, including investment strategies, banking and lending, trust and specialized services.The Private Bank delivers solutions to help meet the individual, family and business needs of over 10,000 ultra-high net...

  • Repairs Supervisor

    4 weeks ago


    St Austell, United Kingdom Build Recruitment Full time

    Voids supervisor Cornwall Permanent Role, 8am-5pm, with a salary of £37,967k + van and fuel card The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London,...

  • Victim Help Officer

    4 weeks ago


    St. Asaph, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Victim Help Officer to join the team in Wales working 37.5 hours per week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we’d...

  • Repairs Supervisor

    3 weeks ago


    St Austell, United Kingdom Build Recruitment Full time

    Voids supervisorCornwallPermanent Role, 8am-5pm, with a salary of £37,967k + van and fuel cardThe Company:Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level.With offices in London, Manchester,...