Dementia Support Volunteer

1 week ago

Preston, United Kingdom Lancashire Teaching Hospitals Full time

Job overview

Join Our Team at the Hospital Information Desk

Do you have a cheery personality and a passion for helping others? We're seeking enthusiastic volunteers to assist patients and visitors at the Royal Preston Hospital Information Desk.

As a volunteer, you'll provide clear and concise directions, ensuring that everyone finds their way easily around our bustling hospital. Your friendly assistance will help create a welcoming and positive experience for all.

The Royal Preston Hospital can seem a bit daunting at first, but with your help, we can make each visit smooth and stress-free. If you enjoy making a difference and have a knack for putting smiles on faces, we’d love to have you on our team.

Join us and be the friendly face that guides our visitors and patients to where they need to go

Main duties of the job

To provide patients and visitors at the Information Desk with a warm welcome to the Hospital and ensure they receive the help they need/ require. Your role is to improve people’s overall experience of the hospital

MAIN TASKS

·To greet patients as they approach the information desk and provide guidance

·Check patients appointment letters/ forms in order to provide the correct guidance.

·Locate wheelchairs for patients as required

·Escort patients to appropriate waiting area for the clinic/ department

·To be aware of any specific support that patients/ visitors might need i.e. deaf, blind, inability to walk far etc.

Working for our organisation

We have 250 fantastic volunteers working hard to support the services that we deliver to our patients. As a Trust, we help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Volunteering with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means our volunteers are pivotal and something really to be proud of.

Detailed job description and main responsibilities

If you are interested in volunteering in this role, please see Job profile. 

Please note, we do not need to know your full work history in your application to become a volunteer with the Trust. Although there are spaces to add this information, you can just add not applicable (N/A) if you would like to. This is following recent legislation changes to make the application process easier for volunteers. For further information regarding this, please . 

Person specification

Qualifications

Essential criteria

None

If you are successful in obtaining a position with our Trust which involves working with patients, you will be required to undertake a Disclosure & Barring Service (DBS) Check. As a registered body with the DBS, Lancashire Teaching Hospitals NHS Foundation Trust will conduct the administration of this application on your behalf. The level of check required depends on the role that you have been offered. This check will be undertaken free of charge. 

Successful applicants will be contacted by e-mail. Please ensure that email addresses are provided for your referees wherever possible

The NHS Constitution outlines what staff working in the NHS can expect from their employer and what is expected of you. Lancashire Teaching Hospitals is committed to the NHS Values and Pledges as expressed in the Constitution.

Lancashire Teaching Hospitals is committed to equality of opportunity and welcomes applications from all sections of the community. An interview is guaranteed to any applicant with a disability who meets the essential criteria of the person specification.

If you have any difficulty applying on line, please contact the Recruitment Team.

NO UNSOLICITED ADVERTISING COMPANY APPROACHES. 

For more information about the Trust visit our website or follow us on our Facebook page or Twitter 

For more information on our Health Academy and what training opportunities we can offer you visit 

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