Outpatient Receptionist

4 weeks ago

London, United Kingdom Barts Health NHS Trust Full time

Job overview

We are looking to recruit a full time receptionist to our busy team, providing an efficient Outpatient service for the Trust. Ideally you will have hospital receptionist experience in an Outpatient setting. The main duties of the role will be to meet and greet and check-in and check out patients, check demographics, take phone calls and outcome procedure codes and book future appointments. 

Excellent communication, organisational and interpersonal skills are essential. You will also need to be flexible, have an appreciation of the confidential nature of the work and be able to manage workloads. The clinics operate Monday to Friday between 08:00 and 18:00 but we sometimes hold ad-hoc clinics in the evenings 17:00 and 20:00 and on Saturdays which can be anytime between 8am and 6pm. You should therefore expect to work some evening and weekends as part of your full time hours.

Computer literacy would be desirable as you will be expected to input and extract information from the Patient Administrative System - Cerner Millennium (CRS). 

Previous experience is desirable but not essential, as a full induction into the role will be given.

Safeguarding Statement

All posts working with children, young people and vulnerable adults will be subject to the enhanced disclosure of criminal records. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Promoting the wellbeing and safeguarding of children, young people and vulnerable adults by implementing the Trust’s policy and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

Main duties of the job

The Outpatient Department at Whipps Cross Hospital is the “Shop window” and is normally the first point of contact for the majority of patients. Many of these patients will be extremely nervous about their visit and therefore it is important that a friendly, efficient and effective service is offered by our reception staff.

Patients and their carers expect and have the right to receive first class service and this often starts by the way they are received by reception staff, prior to their meeting with the clinical staff. It is the duty of the receptionist to welcome all patients and offer them an efficient service through the system.

With the Government initiative around the 18 Weeks pathway, it is important that receptionists realise the essential role they have to play. It is the duty of the receptionists to record all activity on CRS, thus ensuring not only the pathway for the patient is recorded but also that the Trust is able to achieve the income from the relevant PCT for patients care.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below

Person specification

Experience

Essential criteria

Must have experience in working with the general public

Desirable criteria

Must have previous Reception experience Must has at least 1 year’s experience within the NHS.

Skills

Essential criteria

Must have Team Working and people skills Must be able to work well under pressure and tight deadlines

Qualifications

Essential criteria

Must have 5 A-D GCSE’s or equivalent.

Other

Essential criteria

Must have Team Working and people skills Must be able to work well under pressure and tight deadlines Must be approachable Must be able to self - motivate Must be able to work as part of a team Must have good English skills (Written and Spoken) Must have an excellent telephone manner Must be able to prioritise Must be flexible to cover other areas

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