Customer Service Assistant

4 weeks ago


Nottingham, United Kingdom Decathlon Full time

As a Customer Experience Advisor you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. As a Customer Experience Advisor you'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports

Your key responsibilities will include: 

Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in store or online

Merchandising - Whether full-time or part-time, customer service advisors are encouraged to take responsibility in managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.

You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

Other responsibilities include:

Proactive Decision Making

Interpersonal communication and collaboration within your team and other departments 

Product and Sport Familiarisation and training

Problem-solving

ADDITIONAL INFORMATION

As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.

THE PROFILE

Active with a clear passion for sport

People-oriented with a high sense of service

Problem solver and creative thinker

Fluent in English and has excellent written communication

BENEFITS

Get to enjoy the following benefits and perks:

Annual remuneration reviews

Healthy employee discount on all Decathlon products

Weekly Staff Sports/Activities

Cycle-to-Work Scheme

Intensive Learning and Development training via Decathlon Academy

… and many more

ABOUT DECATHLON UK

We’re an international sports retailer with 2080 stores in 56 countries, and if you look a little closer, you’ll see we’re so much more.

Decathlon is dedicated to helping, inspiring and guiding you through your sports experiences. We believe that discovering new sports and being active – well, it’s an important part of life – and living well shouldn’t just be for a privileged few.



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